[Remote] Senior Technical Product Manager - Platform

Job Description

Job Description

Convoso is a leading AI-powered contact center platform purpose-built for revenue teams. Since 2006, Convoso has remained at the forefront of innovation, consistently developing solutions to drive customer growth while supporting adherence to regulatory standards.

Who We Are :

While headquartered in Los Angeles, the Convoso team can be found around the globe working in either a hybrid or remote capacity. Awarded as a "best place to work" company, our culture fosters team integrity, positive persistence, and continuous growth.

Our core platform powers successful sales teams across multiple industries, giving our customers a competitive edge and streamlined productivity. With built-in Al and automations, our product is a premium offering in a competitive space. We continue to grow our product capabilities to better serve our current customers and to expand into newer markets.

Convoso is looking for people who are excited about technology and innovation. We are a company of motivated team players with diverse backgrounds driving accelerated growth in a supportive, positive culture.

Most roles at Convoso function as "hybrid" with some opportunities for travel to in-person business events and company meetings. For remote positions, Convoso's U.S. hiring is open to candidates who are residents of the following states : AL, AZ, CA, CO, CT, FL, GA, IL, IN, KY, MA, MI, NC, NJ, NV, NY, OH, PA, SC, TX, UT, VA. Candidates in the PST time zone preferred.

The Job :

We are seeking a Platform Product Manager to be directly responsible for the success of Convoso's core platform products, act as the voice of the market and the customer, and identify opportunities to evolve Convoso's product offering to solve better real-world challenges, increasing customer satisfaction, and driving growth and profitability.

You will work cross-functionally across development, DevOps, engineering leadership, and customer-facing teams to make our platform future-proof. Act as the voice of the market and the customer, collaborating closely with Product leadership on feature prioritization, and the product roadmap that increases customer satisfaction and drives growth and profitability.

You will have a keen sense of technical acumen in order to envision the evolution of the Convoso platform that will enable and accelerate the integration into partner ecosystems in order to scale and expand. Ability to communicate easily and effortlessly with engineering teams on ideation, conceptualization, execution, testing, and improvement of the core platform is a must.

What You'll Be Doing :

• Vision & Strategy : Lead the strategic vision for the evolution of Convoso's core platform along with the expansion into partner ecosystems via an API driven roadmap.
• Stakeholder Management : Develop strong relationships with internal teams (Engineering, Partnerships, DevOps) and external stakeholders (customers, partners).
• Cross-Functional Leadership : Collaborate with teams to deliver scalable technical solutions, ensuring client stability and reliability.
• API Expertise : Serve as the expert on our API Partner Platform, advocating for industry best practices and scaling via integrations.
• Simplification of Complexity : Translate complex technical requirements into clear product features delivering specific business and customer values for diverse audiences.
• Customer Advocacy : Represent customer needs to ensure user-friendly API Platform features.
• Product Roadmap & Execution : Define and prioritize the technical product roadmap based on market needs, customer feedback, and business value.

Who You Are :

Work Perks Worth The Hype :

Compensation :

The base salary range is : $145,000 - 160,000.

The Base Pay Range for this position is based on the industry benchmark for position, function, level and the company's compensation strategies. However, final offers may vary from the amount listed based on geography, candidate experience and expertise, and other objective business. Convoso's compensation package also includes equity for all eligible U.S full time roles and exceptional benefits, including generous 401k match.

Your California Privacy Rights :

As a California resident who is an applicant to be an employee of Convoso, you have certain rights under California law with respect to information collected by Convoso in the course and scope of its evaluation of your application. The types of information Convoso collects and your rights with respect to that information are contained in Convoso's privacy policy, which you can review by going to https : / / www.convoso.com / privacy -policy / .