Customer Operations Specialist

VirtualVocations
Huntington Beach, California, United States
Full-time
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A company is looking for a Customer Operations Specialist to respond to customer inquiries and resolve concerns related to products and services.

Key Responsibilities : Respond to customer product inquiries via telephone, email, or chatTroubleshoot issues with electro / mechanical equipment or software applicationsDocument customer information and recurring technical issues to support product qualityRequired Qualifications : B.

S. or B.A. degree required3-5 years of experience in data analysis, account management, or technical customer supportIndustry knowledge in Insurance, Benefits Administration, SaaS, or Healthcare is a plusStrong proficiency in Salesforce, Microsoft Excel, HTML, and basic SQL

16 days ago
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