General Manager

Position : General Manager

The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below.

FLSA Status : Exempt (Salaried)

Location : CM3 LLC Club

Reports to : Regional Manager

SPECIAL REQUIREMENTS

• Must be able to obtain and maintain CPR / AED Certification within time frames required by company and maintain physical ability to perform CPR / AED in the event of a medical emergency.
• Must obtain Tanning Certification within time frame required by company.
• Must be able to attend occasional off-site meetings.
• Minimum 40-hour work week.

SUMMARY DESCRIPTION

The General Manager will be responsible for the oversight of gym operations to ensure an exceptional Judgement Free member experience as well as a financially successful club.

The General Manager will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties are typical for this classification; however, this is not intended to be an all-inclusive list, and employees may be required to perform additional or different duties from those noted below as directed by their manager :

• Recruit, hire, train and develop a high performing staff consisting of Assistant Managers, Member Service Representatives, Trainers and Custodians.
• Cross train Assistant Manager in all GM activities to ensure they are prepared to cover for GM when out and take on new GM role within organization.
• Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.
• Schedule staff and ensure all shifts are covered.
• Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF’s values and goals.
• Administration and processing of all weekly / bi-weekly employee payroll.
• Resolve employee issues or concerns.
• Manage disciplinary / termination activities.
• Prepare timely payroll submittals each Monday morning ensuring that all employees have properly recorded their time.
• Be proactive in all front desk related activities including :
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate all member requests, issues and questions.
• Ensure prompt opening / closing of gym. Oversee cleanliness and maintenance of facility including taking responsibility for the largest section of cleaning daily.
• Ensure safety of employees, members and club property.
• Determine and communicate equipment repair in a timely manner.
• Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
• Authorize expenditures and refunds. Make daily bank deposits.
• Prepare all HR related forms and send to Corporate Payroll Team.
• Track statistics and reports (weekly, monthly, and annually).
• Provide backup support for any employee who is absent.

QUALIFICATIONS AND REQUIREMENTS

• Superior customer service skills, preferably in the fitness industry.
• Experience working as an Assistant Manager at Planet Fitness is recommended.
• Exceptional leadership, diplomacy and communication skills.
• Ability to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Hard working, enthusiastic and energetic!
• Basic computer proficiency (Microsoft Suite).
• Strong problem resolution skills.
• High school diploma / GED equivalent required.
• Must be 18 years of age or older.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Environment : Work is performed in an indoor environment; exposure to noise, dust, mechanical and electrical hazards, and cleaning chemicals.
• Physical : Primary functions require sufficient physical ability and mobility to walk, and stand for prolonged periods of time;
• to frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand movement in the performance of daily duties;

to occasionally lift, carry, push, and / or pull moderate amounts of weight (up to 50lbs); and to verbally communicate to exchange information.

Occasional travel required for off-site meetings. Must maintain physical ability to administer CPR in the event of medical emergency.

• Vision : See in the normal visual range with or without correction.
• Hearing : Hear in the normal audio range with or without correction.

Why you should join Planet Fitness?

• Contribute to changing people’s lives every day by helping us create a healthier Planet!
• Work alongside an amazing group of talented, dynamic professionals!
• Medical, Dental, Vision Insurance
• PTO Paid Time Off
• Free Black Card Membership
• 401(K) and Roth Retirement Savings Plans
• Healthcare and Dependent Care Flexible Spending Accounts
• STD, LTD, Term Life Insurance and other benefits

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