Job Description
Job Description
Customer Service Specialist, Penn Hills
Join our dynamic team as a Customer Service Specialist, where you will play a pivotal role in providing excellent service to taxpayers in our Penn Hills Tax Office and over the phone.
As the first point of contact for taxpayers, you will handle inquiries about their accounts and taxes, demonstrating your expertise and commitment to excellence.
Primary Responsibilities
- Engage with taxpayers through both in person interactions and over the phone.
- Utilize your knowledge of various tax types collected by Keystone, demonstrating your proficiency in tax related matters.
- Showcase your ability to handle administrative tasks, such as modifying address changes and creating new accounts in our applications.
- Process payments for multiple tax types efficiently and accurately.
- Master the art of documenting thorough and detailed memos in our taxpayer service applications.
- Take ownership as an office key holder, contributing to the smooth running of daily operations.
- Manage end of day FedEx runs to ensure timely processing of payments and essential documents.
Secondary Responsibilities
- Demonstrate exceptional listening skills and a keen ability to retain knowledge.
- Accurately and attentively complete detailed tasks, showcasing your commitment to precision.
- Stay updated on changes in daily responsibilities and job processes.
Job Qualifications
Education, Experience, and Certifications
- High school graduate or equivalent (GED).
- Associate or bachelor’s degree in a related business major is a plus.
- Previous experience in a call center is preferred.
Knowledge, Skills, and Abilities
- Fluency in Spanish is a plus.
- Computer skills and a willingness to learn new applications.
- Demonstrated research skills.
- Strong problem solving skills.
Join us in delivering exceptional taxpayer service and contributing to the success of our team.
Apply now and be a part of our dedicated workforce!
Training will be conducted at office location in Irwin, PA 15642
Penn Hills Tax Office located : 260 Aster St, Penn Hills, PA 15235
Powered by JazzHR
s6WFikHQQ9
Customer Service And Sales Support Representative
We are seeking passionate individuals to join us in providing top-notch coverage and exceptional service. How about TODAY being the day, you take back your life and secure your future? Start a career in financial services, one of the most stable and lucrative industries in the world!. Your level of ...
Customer Service Representative
General SummaryAs a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store ...
Customer Service Representative
As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise...
Penn Hills School District- Substitute Teachers
Substitute Teacher, Penn Hills School District. Kelly Education follows Pennsylvania guidelines for of education clearances. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit sp...
Patient Service Representative, NeuroSurgery - 9472
AS A PATIENT SERVICE REPRESENTATIVE. Functions include receiving patients, assessing their needs and acting accordingly to ensure patients are provided with access to appropriate health care providers and ancillary services. Penn Highlands Healthcare facilities. ...
Customer Service Representative- Domestic Relations
POSITION: Customer Service Representative. Domestic Relations has an opening for a Customer Service Representative. ...
Customer Service Representative - TurboTax (WFH) Receive $300 bonus for 5 days of training
The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in this Gig as a Service Provider for TurboTax you will need to be proficient in the following:. We're looking for enthusiastic individuals who are eager to lea...
Customer Service Representative - State Farm Agent Team Member
Establish customer relationships and follow up with customers, as needed. Provide prompt, accurate, and friendly customer service. Use a customer-focused, needs-based review process to educate customers about insurance options. Develop leads, schedule appointments, identify customer needs, and marke...
Farm Insurance Customer Service Representative
Farm Insurance Sales Representative. Your goal-driven and people-building skills are what we have been looking for, especially if you care about our customers as much as we do. Treat each customer contact as an opportunity to educate and advise them while shopping for renewals. Foster strong relatio...
Customer Service Representative - Flexible Shifts
Customer Service Representative. Here’s what you can expect working in Patient Registration (Customer Service): . Excellent customer service experience. ...