Sr Data Analyst - Workforce Planning & Analytics (Remote in the USA)

Talentify.io
Little Ferry, New Jersey, US
Remote
Full-time

Employer Industry : Nonprofit Organization

Before applying for this role, please read the following information about this opportunity found below.

Why Consider This Job Opportunity :

  • Opportunity to make a difference in the lives of children with cancer
  • Chance to work for one of the world's most iconic and respected nonprofits
  • Development and celebration of employees
  • Competitive benefits and perks including core medical coverage, 401K retirement plan with 7% employer contribution, exceptional paid time off, and more
  • Commitment to health and safety, including adherence to vaccination requirements

What To Expect (Job Responsibilities) :

  • Forecast, plan, schedule, and report agent resources and customer interactions
  • Leverage cross-divisional relationships and coordinate with various teams
  • Develop call volume and workload forecasts for contact centers
  • Extract, manipulate, and format data to build reports
  • Analyze business results and provide insights
  • Track operational, financial, and functional metrics
  • Support the development of analysis and reporting systems

What Is Required (Qualifications) :

  • Bachelor's degree in a related field
  • 3-5 years of relevant experience (Master's preferred)
  • Proficiency in SQL and financial modeling
  • Advanced Excel skills
  • Experience with workforce management software

How To Stand Out (Preferred Qualifications) :

None mentioned in the job description

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Remote working / work at home options are available for this role.

10 days ago
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