Assistant Manager | Town Center (1207 unit) | ($28.85 - &36.92)
Position Summary :
Assists the Community Manager in leading the team. Responsible for day to day operational and sales responsibilities involving residents such as resolving resident concerns, move-in / out process, renewals, evictions and other resident related items.
Job Duties :
Creates a customer service focused culture for residents, prospects, vendors and employees; responds and resolves resident requests and concerns;
leads by example and ensures a proactive approach is adopted for all key customer touch points.
- Responsible for training, onboarding, and development of all team members with focus on employee engagement and retention.
- Assists new / existing residents with all ICAC processes including move-in / out, transfers and renewals, FAS, lease agreements.
Process resident applications, lease documents as needed.
- Handles all resident complaints, identify solutions and communicate to leadership.
- Oversees ledger management to include adding / waiving fees and process company invoicing.
- Completes delinquency review, accounting month-end and process evictions according to company policy.
- Tracks NPS and Yelp scores daily.
- Ensures the condition and quality of the communities meet the Irvine Company standards at all times. Works with the team to ensure overall property maintenance is kept up through regular property walks and property quality inspections.
- Monitors key performance metrics; ensure plans are in place to achieve company targets.
- Completes audits and community inspections to ensure policies, procedures and corporate compliance are followed at all times.
- Responsible for healthy collaboration and partnership with other departments within Apartments and across divisions.
Variances in responsibilities may exist by community type :
Smaller Communities :
Assist with leasing responsibilities as needed.
Minimum Qualifications / Other Expectations :
- High School Diploma.
- Min. 1-year experience in customer service environment; leasing experience preferred.
- Valid driver’s license; valid vehicle insurance.
- This role requires the regular and frequent operation of a vehicle, as defined in the Company's MVR policy, and is part of the essential duties of this position.
- Ability to communicate clearly and effectively in English, both verbally and in writing. Multilingual ability a plus.
- Occasional travel required.
- Ability to work evenings, weekends and holidays.
- Regular, consistent and timely attendance is required.
Community Details :
Communities of Responsibility : Town Center - All Bldgs
Unit Count : 1207
Compensation :
Base Pay Range : $28.85 - $36.92
Actual placement within this range may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.
The Company also offers competitive benefits for full time employees including paid time off, matching 401(k), and health benefits.
Assistant Manager ($28.85-$36.92)
Assists the Community Manager in leading the team. Ensures the condition and quality of the communities meet the Irvine Company standards at all times. Completes audits and community inspections to ensure policies, procedures and corporate compliance are followed at all times. Variances in responsib...
Assistant Sales Center Manager
The Assistant Sales Center Manager's role is to assist the Sales Center Manager in developing and managing a business operation that increases sales, profitability, market share, and customer and employee satisfaction. Assistant Sales Center Manager. Assists the sales center manager with customer se...
Patient Care Assistant, Float Unit
Certified Nursing Assistant Certificate or minimum of one (1) year nursing assistant experience or currently enrolled in Nursing Program with successful completion of at least (1) semester preferred. Across our family of medical centers, we support each one of our bright, talented employees in reach...
Assistant Property Manager - TSA Anaheim Center of Hope
Under the general supervision of the Property Manager, assists the manager in the overall operation of the property, day-to-day implementation of policies, procedures and programs; maintains acceptable occupancy level and develops a supportive environment for all residents, including special needs r...
Office Assistant Manager
Founded in 1981, The Public Law Center is a 501(c)(3) nonprofit providing free legal services to low income residents and other nonprofits in Orange County. Last year, Public Law Center staff and volunteers provided over 65,000 hours of free legal services in handling over 4,500 cases benefiting low...
Assistant Learning Center Manager
Are you passionate about math and business? Then Mathnasium is the right place for you! As the Assistant Manager (aka Assistant Center Director), you will be working side-by-side with our Center Director to create and maintain a successful, high-paced, fun learning environment for our students and f...
Vans: Assistant Store Manager - Del Monte Shopping Center
As the Assistant Store Manager, you provide leadership and direction to the store team while successfully executing the company’s vision and values under the direction of the Store Manager. You ensure that store standards and processes for merchandising, operations, staffing and community engagement...
Assistant Learning Center Manager
Are you passionate about math and business? Then Mathnasium is the right place for you! As the Assistant Manager (aka Assistant Center Director), you will be working side-by-side with our Center Director to create and maintain a successful, high-paced, fun learning environment for our students and f...
Assistant Manager ($26.44 - $33.85)
Assists the Community Manager in leading the team. Communities of Responsibility: Centerpointe . Ensures the condition and quality of the communities meet the Irvine Company standards at all times. Completes audits and community inspections to ensure policies, procedures and corporate compliance are...
Assistant Manager ($26.44 - $33.85)
Assists the Community Manager in leading the team. Communities of Responsibility: Centerpointe . We take as much pride in our employee community as we do the communities we create. Ensures the condition and quality of the communities meet the Irvine Company standards at all times. ...