Customer Service Representative (PSR) Remote (El Paso, Fort Cavazos)

Job Description

Job Description

Patient Services Representative (Remote in USA)

ACTIVELY SEEKING MILITARY SPOUSES AND VETERANS FOR A REMOTE PATIENT SERVICES POSITION REPRESENTING A FORTUNE 10 MEDICAL DISTRIBUTION COMPANY.

Work from home while improving the lives of patients!

Job Type : Full-Time, 1099 Contract

Schedule : Monday to Friday, 8 hours / day

Qualified candidates must provide a stable internet connection and have a quiet and secure space that is free from interruptions to work at home.

Who are We?

Greenlight Connections is a unique staffing and placement firm that is dedicated to matching qualified military spouses, veterans, dependents, and other members connected to the military community with rewarding, remote jobs.

Position Summary :

Under the general direction of an Operations Manager, the Patient Services Representative (PSR) will work diligently with patients and providers by providing them with solutions and answering general customer service inquiries which could include insurance verification, billing inquiries, and help coordinating access to therapies through the patient’s healthcare provider.

All PSRs will complete a paid, comprehensive remote training program before interacting with patients.

Positions and Salaries :

We have several job positions available with varying skill levels.

All contractors will receive a fixed, hourly starting rate while completing training. Upon successful completion of training, contractors will receive a premium, certified hourly pay rate.

• Patient Access Specialist
• $17.00 per hour training, $18.00 per hour after certification
• Benefit Verification Specialist
• $16.00 per hour training, $18.00 per hour after certification

Primary Duties and Responsibilities :

Depending on the specific program contracted, duties may include one or more of the following activities :

• Handling Inbound Phone Queue / General Program Inquires
• Determination for support programs (Copay, PAP, Medicaid, etc.)
• Researching and resolving any claim denials or underpayment of claims
• Providing exceptional customer service to internal and external customers; resolving any customer requests in a timely and accurate manner;

escalating complaints accordingly.

• Reporting any trends or delays to program management (e.g. billing denials, claim denials, pricing errors, payments, etc.).
• Ensuring all program correspondence and communication (phone, fax, mail, etc) meets quality standards.
• Pharmacy triage and coordination, along with other follow-up activities (missing info, prior authorization, etc.)
• Required to be self-motivated, working from a queue (phone or system). Expected to perform work in accordance with defined standard operating procedures.

Management will monitor queues and provide active feedback as required. PSR intakes and reports adverse events as directed.

Education and Experience Requirements :

A minimum of a High School diploma / GED is necessary, Associates Degree or Bachelor’s Degree is preferred. Certificates in Medical Coding, Medical Billing, or related fields are a plus.

The position requires broad training in fields such as customer service, computer sciences, medical billing and coding, and business administration.

Previous experience interacting with customers / clients, solving problems through troubleshooting, and creating connections is necessary.

Having 2-3 years of Customer Service or Patient Services experience is HIGHLY DESIRABLE!

Skills and Knowledge Requirements :

• Ability to proficiently use Microsoft Outlook, Word, and Excel
• Ability to communicate effectively both orally and in writing
• Ability to build productive working relationships with clients, coworkers and managers
• Strong interpersonal skills
• Ability and desire to actively engage and listen to your customers
• Strong organizational skills and attention to detail
• General knowledge of accounting principals, pharmacy operations, and medical claims.
• Exhibit empathy and provide solutions in a fast-paced environment
• Ability to learn new concepts quickly and efficiently, and apply those in real-time
• Must be self-motivated in an at-home, remote working position

Remote Work Environment Criteria

• Existing High Speed Internet access at home.
• Quiet, noise-free home office space that is free of distraction
• Ensure that the equipment provided to perform the work is in the designated area
• Adhere to assigned work schedule (inclusive of lunches & breaks)
• Make advance arrangements for dependent care to ensure a productive work environment.
• Keep personal disruptions such as non-business telephone calls and visitors to a minimum.
• Ensure that the home office is a safe place to work.
• Proactively report any power outages, system or hardware issues to management team.

Must be willing to commit to a :

• 6-9 month contract
• Criminal background check
• 9 panel Drug Test

Job Type : Full-Time, 1099 Contract

Schedule : Monday to Friday, 8 hours / day. Training schedule is 8 : 30-5 : 30 EST

Work Location : Remote, Working from Home. Must be located in the United States. At this time we are unable to hire individuals located in CA or SC.

What Can You Expect After You Apply?

• Qualified candidates will be invited to attend an information session to learn more about our organization and the current job opportunities available
• After attending the information session, candidates will complete Candidate Discovery Questions and a brief Microsoft skills assessment
• Candidate will schedule an interview with our Recruiting Team
• Qualified candidates will receive an offer
• Candidates will complete a criminal background check, drug screening, and submit necessary on-boarding documents.
• Once cleared, candidates will be ready to begin training on their contracted position’s start date!

Apply here, we look forward to connecting with you!

Visit us at greenlightconnects.com for additional information.

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