PositionOverview :
Sweve TechLTD is looking for a skilled and dedicated Remote Customer ServiceRepresentative to join our growing team. This role involveshandling customer inquiries resolving issues and providingexceptional support to ensure customer satisfaction.
The idealcandidate will be a proactive communicator problemsolver and a teamplayer who can work independently in a remote setting.
KeyResponsibilities :
1. Customer Support andCommunication :
Respond promptlyto customer inquiries via phone email and live chat.
Address customer concerns troubleshoot issues and provideaccurate solutions.
Maintain a positive andprofessional demeanor while managing customerinteractions.
2. Issue Resolutionand FollowUp :
Resolve customercomplaints effectively by determining the root cause and offeringappropriate resolutions.
Escalate complexissues to relevant departments while ensuring timely followup andresolution.
Track and document customerinteractions ensuring records are complete and up todate.
3. Product Knowledge andAssistance :
Gain a deepunderstanding of Sweve Techs products and services to provideaccurate information to customers.
Guidecustomers through product features usage and maintenance assistingwith installation and troubleshooting as needed.
4. Collaboration andReporting :
Collaborate withother departments such as Sales and Engineering to ensure aseamless customer experience.
Report recurringissues customer feedback and improvement opportunities to theCustomer Service Manager.
5. Process Improvement and BestPractices :
Identify areas forimprovement in customer service processes and suggestenhancements.
Stay updated on company policiesprocedures and new products to deliver consistent and informedservice.
Qualifications :
Education : High school diploma or equivalent required; anassociate degree or higher is a plus.
Experience : Previous experience in customer service call centers orremote support is preferred but not required; training will beprovided.
Technical Skills : Proficiency withCRM systems and basic computer skills; familiarity withtroubleshooting basic technical issues is a plus.
Soft Skills : Strong communication skills both written andverbal; excellent problemsolving abilities; and attention todetail.
Work Environment : Ability to workindependently in a remote setting with minimal supervision; areliable internet connection and a quiet workspace arerequired.
What WeOffer :
Competitive salary withperformance bonuses.
Flexible workfromhomearrangement.
Comprehensive training and onboarding.
Paid time off and companyholidays.
Career advancement opportunitieswithin Sweve Tech LTD
A supportive andcollaborative remote work culture.
What we do at Sweve TechLTD
Founded with amission to shake up the industry and be a global leader Sweve TechLtd specializes in electrical and electronics engineering servingclients across continents.
Whether its installationstroubleshooting or technical maintenance weve got it covered. Witha team of seasoned experts and operations across four continents weare not just here to solve problems we are here to futureproofbusinesses and our customer base.
Lets just say when it comes toinnovative solutions Sweve Tech is always a stepahead.
Join Sweve TechLimited as a Remote Customer Service Representative and become partof a team dedicated to delivering worldclass service and technicalsolutions.
If youre passionate about helping others and thrive in aremote work environment we encourage you to apply today!
Job Types : Fulltime Parttime
Pay : $20.00 $29.00 per hour
Expected hours : 30 40hours per week
Benefits :
- Flexible schedule
- Paid timeoff
- HealthInsurance
- 401(k)
- Dentalinsurance
Shift :
- 8 hour shift
- Dayshift
- Monday throughFriday
Experience :
Customer service : 1 year(Preferred)
License / Certification :
Drivers License(Preferred)
LIRemote
HealthInsurance
Remote Work :
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