Business Analyst

Under the minimal direction of a Manager, the Business Analyst (BA) is a key member of the PFM account team. The BA works directly with the client to manage the client’s third-party prescription receivables in accordance with generally accepted accounting principles (GAAP).

The Business Analyst performs account analysis, general ledger transactions and collection duties. Duties also include managing day-to-day client relationships, interacting with numerous internal and external parties, assisting with on-boarding of new clients, cross-training with other team members, developing and improving operating processes, monitoring system processes, recommending product enhancements and system testing.

This position is hybrid to Winston Salem, NC. Candidates will be asked to come into the office weekly.

Primary Accountabilities :

Analytical :

• Analyzing unapplied cash categories to identify exceptions or unusual items
• Making general ledger adjustments to properly classify transactions
• Identifying transactions for rebilling
• Identifying transaction fees / contractual adjustments
• Researching adjustments made by third parties
• Resolving transaction posting discrepancies and file transmission issues
• Developing processes and procedures to maintain and monitor unapplied cash balances at acceptable levels
• Making recommendations for process improvements and product / service enhancements
• Preparing and analyzing weekly and monthly client reports in accordance with GAAP

Administrative :

• Developing and testing rules for client data (pre-process functions)
• Establishing and maintaining client master file data, accounting calendars, payment association rules, payment application rules
• Assisting with the development, documentation, testing and analysis of new services
• Balancing to client lockbox(s), general ledger, and POS systems
• Maintaining tracking log for client requests / outstanding deliverables
• Assisting with preparation of client business review materials
• Drafting correspondence and procedural guidelines to instruct clients regarding Inmar’s processes, policies, and procedures.
• Maintaining HIPAA (Health Insurance Portability and Accountability Act) compliance in all client communication.
• Entering Salesforce cases for client inquires
• Informing team members and management on client cases, successes, and current inquiries
• Assisting client auditors in understanding Inmar’s reconciliation system and reports

Influence :

• Serving as the primary point of contact for client inquiries regarding cash and claims posting
• Training clients on Inmar’s reconciliation system
• Discussing operational issues with clients and making recommendations for products and services to meet Client needs
• Assisting clients with interpreting information
• Recommending and implementing best practices for transaction processing such as business rules, tolerance settings, transaction tagging
• Perform special projects and other duties as assigned by management

Required Qualifications :

At least four years of relevant experience involving customer service, computer usage, data entry and data analysis and a Bachelors’ degree in Business Administration, Accounting, or a related field;

OR an equivalent combination of training and experience required to complete the essential functions / job responsibilities of the position

• Knowledge of generally accepted accounting principles
• Knowledge of accounting procedures on automated systems
• Intermediate-level proficiency using MS Excel and MS Word
• Knowledge of computer systems and report generation (AS / 400 knowledge preferred)
• Knowledge of servicing business accounts

Individual Competencies :

• Adaptable : Responds to change with a willingness to learn new ways to accomplish work.
• Teamwork : Builds relationships and works cooperatively with others, inside and outside the organization, to accomplish objectives to build and maintain mutually beneficial partnerships, leverage information and achieve results.
• Analytical and Critical Thinking : Ability to tackle a problem by using a logical, systematic, sequential approach.
• Communication : Giving and receiving messages and information in written, oral, and visual formats in a clear and concise way for a complete understanding of meaning and intent.
• Curious : A desire to inquire and learn, to seek new knowledge and wisdom, and to listen to the contributions of others with a genuine interest to better self, the team, and the organization.
• Problem Solving : Gathers and analyzes information to generate and evaluate solutions to problems, issues and challenges while weighing the accuracy and relevance of the facts, data and information.
• Collaboration : Works collaboratively with others to achieve group goals and objectives.

The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities.

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

While performing the duties of this job, the associate is :

• Regularly required to use hands to finger, handle or feel objects, tools or controls, and reach with hands or arms.
• Regularly required to talk or hear and read instructions on a computer monitor and / or printed on paper.
• Occasionally required to stand, kneel or stoop, and lift and / or move up to ## pounds.
• Regularly required to view items at an extremely close range and must be able to adjust and readjust focus.

Occasionally : Job requires this activity up to 33% of the time

Frequently : Job requires this activity between 33% - 66% of the time

Regularly : Job requires this activity more than 66% of the time

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We are an Equal Opportunity Employer, including disability / vets.