Central Station Operators- Alarm Monitoring and Customer Service

Client Support / Alarm Monitoring Operator 3rd shift Opportunity

$ 15 / hour starting pay plus $1 Shift Premium for hours worked between 6pm and 7am.

At Sonitrol Great Lakes , we serve our clients 24 hours a day, 7 days a week 365 days a year. This full-time opportunity is located at our convenient corporate headquarters at 7241 Fenton Road in Grand Blanc, Michigan.

We are currently hiring a second and third shift team member with flexibility to back-up other shifts as needed. The ability to work weekends and holidays are a must.

Open Availability is a big plus!

Third Shift Hours Span from 10pm-6am

As a Client Support Associate specializing in alarm monitoring, you will be joining a team of dedicated, skilled professionals who are committed to our client's complete satisfaction.

As a member of the Central Station Monitoring team, you will be the one informing customers of verified alarms, when help is on the way or working with them, offering solutions to ensure they feel their needs have been met.

No industry experience is necessary. We provide you with an extensive 4-week paid training to give you the skills needed to handle emergency alarms, procedures, and protocols to protect life and property.

Our next training class starts soon so do not delay your application.

What awaits you :

A 33-year-old growing company with a focus on win / win relationships, strong culture and growth and employee and client experience.

You will be seen, heard and valued!

• Great Pay- $15 / hour (plus $1 per hour shift premium for hours worked between 6pm-7am)
• We strive to provide a win / win flexible schedule that promotes a work-life balance focus while meeting the needs of our clients.
• Smart Casual dress Code
• Medical, Dental, Vision insurance (single coverage only $40 per pay)
• 401k plan with a company match
• 2 weeks Paid Time off available after 90 days of employment
• Double time pay for Holidays worked (plus floating holidays)
• Extensive onboarding training plan to give you the tools and resources to prepare you for success
• Monthly rewards, challenges, and contests
• $1,000 Employee Referral Program
• National recognition and awards
• Real Growth opportunities

What you need to make an impact :

• A commitment to high standards and customer service excellence
• Proficient phone skills and excellent written and verbal communication skills
• Strong data entry / keyboarding skills
• The capacity to remain calm, empathetic, and supportive while balancing the highest level of attention to detail
• The ability to follow company protocols and standard operating procedures
• The desire to exceed expectations and make a difference in the lives of our customers and community
• Deliberatively and consistently be a role model of the Sonitrol Great Lakes core values and culture while serving team members, clients and our community.

Qualifications :

• Must be 18 years of age with High School Education, GED or equivalent.
• 1-2 years customer support-related experience.
• Strong computer skills, including Microsoft Office (MS365 a plus)

Sonitrol Great Lakes Client Support Associates work in our state-of-the-art alarm monitoring center. Our highly trained and customer-driven team provides focused monitoring on burglary, fire and medical alarms for both residential and commercial customers.

We pride ourselves in verifying, communicating and documenting alarm signals with a commitment to the highest standards of service for our customers and the community.

What are YOU Waiting for? Apply Now!

If you feel this position aligns with your skills, abilities, experience, and most of all your career aspirations- apply now! Your initial application will take less than 3 minutes to complete and will be directly uploaded to our Talent Team.

Successful pre-employment background check and drug test are required.

Sonitrol Great Lakes is an Equal Opportunity Employer and a drug-free workplace.

EEO Policy : Sonitrol Great Lakes provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.