Spa Manager

Overview

Come Join the Team - Forefront Dermatology

Spa Manager Needed - Englewood, CO

The Spa Manager plays a key role in overseeing the daily operations of the spa and ensuring the delivery of high-quality services to our clients.

The Spa Manager is responsible for managing staff, maintaining regulatory compliance, and fostering a welcoming and professional atmosphere.

The ideal candidate possesses strong leadership skills, exceptional organizational abilities, and a passion for the dermatology industry.

Responsibilities

Staff Management

• Recruit, train, and supervise a team of skilled professionals including estheticians, nurses, and support staff.
• Conduct regular performance evaluations and provide ongoing coaching and feedback to ensure staff productivity and satisfaction.
• Develop and implement staffing schedules to ensure adequate coverage for all services.

Client Experience

• Uphold the highest standards of customer service and satisfaction, ensuring all clients receive personalized attention and care.
• Address client inquiries, concerns, and complaints in a timely and professional manner, striving to exceed expectations at every opportunity.
• Monitor client feedback and implement improvements to enhance the overall client experience.

Operational Oversight

• Maintain compliance with all applicable regulations and standards governing the operation of a medical spa, including safety, sanitation, and licensing requirements.
• Oversee inventory management, including ordering supplies and maintaining appropriate stock levels.
• Collaborate with medical professionals and service providers to ensure the delivery of safe and effective treatments.

Financial Management

• Develop and manage budgets, ensuring the efficient allocation of resources and the achievement of financial targets.
• Monitor revenue and expenses, identify opportunities for cost savings, and implement strategies to maximize profitability.
• Drive sales through effective marketing initiatives, promotions, and upselling techniques.

Quality Assurance

• Implement and enforce quality assurance protocols to ensure consistency and efficacy in service delivery.
• Conduct regular inspections and audits to assess facility cleanliness, equipment functionality, and adherence to established protocols.
• Stay abreast of industry trends and advancements to continuously improve services and offerings.
• Performs other related duties as assigned.

Qualifications

Education and Experience

• High school diploma, GED / HSED, or equivalent required.
• Bachelor’s degree in business administration or related field preferred.
• Previous experience in a managerial role within the beauty, wellness, or healthcare industry.

Knowledge, Skills and Abilities

• Must be detail oriented.
• Must have excellent communication skills and the ability to communicate effectively orally and in writing.
• Demonstrated leadership experience. Must be able to demonstrate leadership by serving as an example to others with regard to professional behavior, handling multiple tasks, maintaining a positive attitude, and in response to organizational change.
• Knowledge of regulatory requirements governing medical spas and a commitment to maintaining compliance.
• Proven track record of achieving financial targets and driving business growth.
• Proficiency with Microsoft Word, Excel and PowerPoint is required. Must be able to learn new software quickly.
• Must possess excellent leadership, organizational, and computer skills.
• Ability to work effectively and cooperatively with staff, board, clients, and the public.
• Ability to multi-task, prioritize appropriately, and work well both individually and as part of a team.
• Ability to use time productively and contribute to high levels of company operational efficiency and effectiveness.
• Ability to maintain confidentiality of information.

Physical Demands

• Ability to communicate in an active multi-office environment.
• Ability to efficiently operate all job related office equipment (telephone, computer, calculator, fax, copier).
• Ability to communicate via telephone.
• Ability to sit and / or stand for large portions of a workday.

Pay : $23-27 / / Hr.