Counter Manager - Nordstrom at Town Center - Boca Raton, FL
Job Description
Job Description
About Westman Atelier
A new standard of clean luxury. Founded by world-renowned editorial makeup artist Gucci Westman, Westman Atelier is a curated edit of skin-loving, performance-first makeup that is always effortless, never overdone.
A mother, makeup artist, and champion of holistic living, Gucci believes passionately that luxury’, efficacy’ and clean’ can be synonymous with exceptional makeup.
- A skincare approach to high performance make-up formulated with clean ingredients and no-compromise integrity
- Balancing perfect shades and buttery textures that melt into the skin with plant-based actives and cutting-edge science
About Our Founder
Gucci Westman has more than 20 years of professional experience as a major editorial makeup artist, contributing to publications like Vogue and Harper’s Bazaar.
Gucci is known for creating dewy, supernaturally glowy looks and her highly coveted second-skin approach to makeup, resulting in naturally beautiful, radiantly amplified skin.
Position Summary
Westman Atelier is seeking a dynamic, confident Counter Manager with demonstrated leadership, and a passion for clean, luxury beauty to service our Nordstrom counter.
This position will be responsible for creating and executing a strategic business plan in partnership with WA and Nordstrom to develop and maintain customer loyalty through exceptional customer experience, product education, clienteling, and in-store events.
The ideal candidate is a self-starter with an entrepreneurial spirit, drive for excellence, and ability to develop high performing teams.
Note : This position will be a direct hire of Nordstrom and will be subject to their benefits.
Responsibilities : Sales & Service
Sales & Service
- Achieve required retail sales targets as communicated by the line manager; lead team by example
- Closely monitor + analyze business and competitor activities, and recognize areas of opportunity; collaborate with line manager to create strategies to support brand + sales growth
- Link sell to help grow Items Per Transaction and Average Basket Value
- Drive animation and events on counter
- Deliver excellence in execution of the Westman Atelier service standards beyond the in-store experience
Product & Artistry
- Demonstrate excellent makeup skills, fitting with the unique Westman Atelier product application
- Demonstrate excellent product knowledge to drive customer acquisition
- Ensure all educational information is used and initiatives are correctly implemented and followed up
- Attend and actively participate in training meetings, virtual or at-counter, as provided by the Westman Atelier Sales and Education Team
Operations
- Maintain high standards of time keeping at counter and resolve discrepancies immediately
- Ensure excellent VM standards are maintained at counter; regularly clean and restock as needed
- Manage store expenses within budget guidelines
- Raise operational issues for resolution in a timely manner
Communication
- Communicate weekly + monthly sales reports and overview, store updates and business performance to line manager
- Communicate regularly and effectively with in-store staff and keep them informed on all actions / events
- Build an effective work partnership with the in-store category managers and deliver trends, insights, and critical business information
- Oversee and record regular stock overviews and OOS; Report all OOS to the manager and follow up to ensure timely replenishments
Requirements :
- 2-4 years of beauty / skin care sales experience; degree or certification in similar capacity, a plus
- At least one year of management experience leading high performing teams
- Demonstrated ability to deliver excellent service to drive KPIs
- Exceptional interpersonal & communication skills
- Ability to handle customer matters positively and proactively in a fast-paced environment
- Ability to adhere to personal grooming guidelines presented by Westman Atelier for Nordstrom
- Competitive drive entrepreneurial spirit
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