CARE Clinic Office Specialist (No Fridays)

Job Description

Job Description

We have a weekday Monday / Wed 8am-5pm, T / TH 8am-7pm opening at our CARE Clinic . The role of a Front Office Specialist requires a High School diploma or equivalent with receptionist experience with multi-line phone system, accurate typing at 50 wpm, basic compute knowledge, medial front office experience and bilingual in Spanish and English preferred .

• Under the immediate supervision of the Program Director / Supervisor, the Office Specialist performs routine clerical duties related to the general office functions of the agency, responds to inquiries from clients, students, patients and the public about specific agency / program information and services;
• directs inquiries as necessary; explains or clarifies rules, processes, and procedures to clientele; provides information about services available;

receives incoming calls and routes to appropriate staff.

The starting hourly rate for the Front Office Specialist is $18.00 an hour.

Do you enjoy making a difference in the lives of patients and your community? Come join our community here at Counseling & Recovery Services of Oklahoma.

Where building better lives happen daily!

Counseling & Recovery Services of Oklahoma provides mental health and substance abuse treatment, physical health care management and wellness services for over 5,000 children and adults annually.

We are Oklahoma's only community mental health center certified in the Sanctuary model of care. Using this model, the agency provides trauma-informed care helping to create an environment of safety, identify and manage emotions, process loss and help clients create a future of growth and change.

Due to tremendous growth, we are hiring a Front Office Specialist at our CARE Clinic . As a member of our CRS team, you will have the opportunity to improve the quality of life for our patients by delivering one-on-one clinical guidance and support.

Benefits :

• Competitive 2024 Market Value Salaries.
• 4% 403B Employer "Gifted" Contribution.
• 3% Merit and 4% Bonus Increase Potential.
• 10 Paid Holidays, and 2 Floating Holidays.
• Up to 3 weeks Vacation time.
• Gym Membership Stipend.
• Affordable Medical, Dental & Vision Plans.
• Employer-paid Life Insurance.
• Employer-paid Long Term Disability.
• Continuing Education Stipend up to $500.
• Bilingual Pay

Special Knowledge, Skills and Abilities :

• Excellent verbal and written communication skills.
• proficient in Microsoft Office or related software.
• Excellent organizational skills and attention to detail.
• Strong customer service skills to interact positively with patients.
• Understanding the importance of confidentiality.
• Detailed oriented, able to handle multiple priorities, strong ability to spell accurately and able to compose letters and other correspondence in a professional manner.
• Ability to support and promote a service environment for individuals in need of behavioral health and / or co-occurring services that is recovery focused.
• Demonstrates commitment to support and maintain a positive work environment and interact professionally with all staff within the agency and in the community.
• Ability to work well under pressure meeting deadlines with efficiency and consistency while maintaining a balance between good physical and mental health and the job requirements.
• Ability to communicate clearly to interact with staff, clients, administration, and the community both in person and on the telephone.

Example of Position Responsibilities :

• Answer phones and forward calls as appropriate. Answer general questions regarding agency services.
• Supports and promotes a service environment for individuals in need of behavioral health and / or co-occurring services that is recovery focused, welcoming, and attentive to the needs of the individuals who may have experienced trauma in their lives.
• Learn and embrace Sanctuary principles / concepts leading to certification in the Sanctuary model.
• Complete all required data processing and paperwork in a timely manner to meet reporting standards.
• Greet all clients and visitors; notify the appropriate persons of their arrival.
• Ability to maintain strictest confidentiality guidelines for interactions regarding client information.
• Responsible for stocking, organization, and inventory of office supplies.
• Keep waiting room and office area as welcoming and respectful as possible.

Other Duties : Perform other duties as assigned by Supervisor.

Physical Requirements : Must be able to move from location to location, bending, stooping, lifting 25 pounds, communicate clearly, prepare written communications, present information to other employees, process complex information within established procedures / programs, enter data to various programs.

Must be able to climb stairs and access non-handicapped equipped residences / facilities.

Drug Free Workplace Policy

This job is classified as a safety-sensitive position as defined by the Oklahoma Medical Marijuana and Patient Protection Act.

Possession of a medical marijuana license does not exclude any applicants; however all employees are subject to the Counseling & Recovery Services of Oklahoma Drug Free Workplace Policy.

EEO / AA Employer / Vet / Disabled

Counseling & Recovery Services of Oklahoma (CRS) is committed to the full inclusion of all qualified individuals. As part of this commitment, CRS will ensure that persons with disabilities are provided reasonable accommodations.

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and / or to receive other benefits and privileges of employment, please contact Frank Jeffries, Human Resources Director by calling 918-392-5817