Operations Coordinator - Environmental Services - Full Time - Days

Job Description

PRIMARY PURPOSE : The Operations Coordinator provides clerical, administrative, and operational support to the Environmental Services Director and department leadership team.

Must possess critical thinking and initiative in problem solving and work closely with the department Director, Operations Mangers, and Supervisors.

Must have strong computer skills and the ability to gather information from hospital data bases to tailor appropriate reports upon request.

TRANING - Must have the ability to effectively teach and evaluate work performance, coach department processes and procedures, document training, coordinate and schedule various department functions within and outside the department.

CUST SERVICE INT - Must have the ability to provide a high level of positive and friendly service and communication to the department’s internal and external customers including customer service interviews and recovery within and outside clinical spaces.

Responsibilities

General Duties

Promote excellence in professional appearance, communication and customer service to all internal and external customers.

Proficiency with Microsoft Office products including but not limited to; Word, Excel, Power Point, and Publisher for creative presentation development and database entry.

SETUPS - Coordinate, schedule, facilitate, verify, and communicate the organizations meeting and event space step-ups with meeting organizers or other internal and external customers in collaboration with department leadership and assigned set-up personnel.

Complete set-ups as needed.

UV LIGHT Coordinate and support department programs and initiatives as assigned.

INTERVIEWING Coordinate and conduct candidate interviews in collaboration with department hiring leaders.

Utilize hospital data bases for information gathering and report writing.

Attend scheduled meetings, record attendance, take minutes and agenda items as requested.

Maintain both electronic and paper files as directed.

Ensure availability of forms, files and information systems.

Ensure compliance with HIPPA standards in the handling of all internal information.

Develop, print and distribute correspondences as directed.

Prepare and type agendas, reports and related materials.

Manage department leadership’s schedules for maximum effectiveness as requested.

Sustain current information pertaining to files and electronic records as is required by hospital policy.

Maintain current knowledge of hospital and departmental initiatives and provides up-to-date information concerning these to the department leadership team.

Communication

Communicate effectively with all customers including; patients, residents, volunteers, families, visitors, physicians and other hospital employees.

Keeps director and leadership team informed of issues.

CUSTOMER SERVICE - Conducts customer service interviews soliciting feedback and addressing opportunities to improve department services, complete service recovery, or escalate issues to the responsible internal department leader or external department for resolution.

Uses appropriate communication systems.

Facilitate communication with ancillary departments.

Communicates with various departments inside the hospital in a professional, cooperative, and friendly manner.

Leadership

Serves as a positive role model maintains a positive attitude.

TRANING - Plan, coordinate, perform, and document new-hire, annual, ad-hoc and real-time training in collaboration with department leadership team.

QA AND TRAINING Complete and document quality assessments for various department roles and tasks. Provide coaching, retraining, and / or positive / negative feedback as appropriate for associates completing assessed tasks.

Ensures interpersonal follow through of job functions in timely and appropriatemanner.

Assist in departmental improvement efforts.

Display initiative in problem solving, identifying mechanisms for task completion and process improvement

Contributes to unit performance improvement activities.

Follows chain of command.

Completes all unit assignments as requested

Productivity

Maintain and Order office supplies and equipment as directed.

Maintain a clean workspace

Understand fiscal responsibility by utilizing time, equipment, and supplies appropriately

Safety

Safety hazardous are corrected and / or reported to the appropriate person; location of all fire alarms, extinguishers and hoses are known.

Qualifications

EDUCATION : Associate degree in related field or equivalent years of experience. Must have high school degree.

YEARS OF EXPERIENCE : 1-3 years secretarial duties preferred

REQUIRED SKILLS AND KNOWLEDGE : Requires excellent interpersonal and communication skills and strong computer skills (Excel, PowerPoint, Microsoft word).

Flexibility in task assignments and mobility.

About Us

For more than 130 years, The Christ Hospital been the beacon for exceptional healthcare in the Greater Cincinnati community.

We're industry pioneers, always pushing the boundaries and reimagining the future of healthcare.

Our culture promotes collaboration, diversity and innovation. Together, as a team, we work tirelessly to enhance healthcare quality, accessibility and safety.