Certified Nursing Assistant

ABOUT THE ROLE :

Responsible for and is proficient in all functions of the outpatient department including office specialist duties, scheduling, and admitting and rooming of patients.

Also assists pharmacy in clerical responsibilities in B compliance reporting, aiding in patient financial assistance paperwork to help with pharmacy coverage, and other clerical responsibilities in the pharmacy.

Responsible to help float across departments to help where needed during surge times within scope of practice capabilities.

YOUR ROLE WOULD ENCOMPASS :

• Commits to the mission, vision, beliefs and consistently demonstrates our core values.
• Performs service excellence must-haves to achieve an excellent patient / customer experience.
• Performs opening and closing tasks of the department.
• Ensures scheduling processes are followed and patient appointments are scheduled and rescheduled in a timely manner; utilizes computer to input data and retrieve information as appropriate;

coordinates exams and treatments with appropriate departments and outside offices.

• Provides phone coverage for department. Screens phone calls, relays messages in a timely fashion and provides information to callers as appropriate.
• Manages and maintains work queues as assigned.
• Performs photocopying, faxing, printing, and distribution of information within the department.
• Works collaboratively with the Health Information Department to ensure all patient chart documentation is accurate and available.

Ensures prior authorization information is documented in the electronic health record in a timely manner.

Receives, greets, and directs patients, providers, visitors, and team members by telephone or in person; provides / relays accurate responses in a friendly, helpful, and courteous manner;

maintains confidentiality as required.

• Accurately transcribes provider orders.
• Accurately documents pertinent information in the electronic health record.
• Assists pharmacy with B compliance reporting.
• Assists pharmacy with patient financial assistance forms.
• Assists pharmacy with clerical responsibilities including reports, invoices and scheduling work queues.
• Uses quality improvement processes, programs or outcome to help improve department operations.
• Coordinates clinic arrangements, including checking equipment operation; and prepares rooms with appropriate and adequate supplies and equipment for examination and treatment of patient.
• Conducts patient check-in; review forms and documents for completion; takes and records history of patient problem; maintains patient flow;

and assists in gathering statistics.

• Takes and records vital signs and other pertinent information.
• Performs a pre-visit chart review for completeness including areas of chronic disease management i.e. appropriate visits, lab tests, and consultant notes;

and assists in coordination of these tasks per provider protocol.

• Performs a huddle with provider regarding identified questions, individualized patient care and wellness needs.
• Assists providers and nurses in giving examinations; prepares patient appropriately for medical procedure; carries out provider orders within scope of certification and assists in room cleaning once patient visit is complete.
• Maintains medical ethics and confidentiality; promotes, acknowledges, and complies with patients rights.
• Maintains professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest trends in field of expertise.
• Participates in meetings, committees and lean projects as assigned.

YOUR EXPERIENCE INCLUDES (PROVEN PERFORMANCE IN) :

High School diploma or equivalency required. Active Nebraska Certified Nursing Assistant (CNA) credential required.

Current Basic Life Support (BLS) certification required. Bryan Health recognizes American Heart Association (for healthcare professionals), American Red Cross (for healthcare professionals) and the Military Training Network.

Advanced Cardiac Life Support (ACLS) required.