Union Guest Services Representative|Part-time| UBS Arena

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry.

Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

More information at , and follow OVG on , , , and .

About the Venue

UBS Arena at Belmont Park is made for music and built for hockey. New York's newest premier entertainment and sports venue and home of the New York Islanders is developed in partnership with Oak View Group, the New York Islanders, and Jeff Wilpon.

The state of the art arena opened in November 2021 and has welcomed numerous top artists including Harry Styles, Sebastian Maniscalco, Billie Eilish, Dua Lipa, TWICE, Eagles, John Mayer, Kendrick Lamar and Post Malone.

The venue delivers an unmatched live entertainment experience for guests including clear sightlines and premier acoustics.

UBS Arena is at the forefront of sustainability, being awarded LEED Green Building Certification in January 2023. The venue also achieved carbon neutrality for operations in Fall 2022 which made it the first arena to do so on the eastern United States seaboard.

For more information on the venue’s sustainability efforts, please visit .

Located on the historic grounds of Belmont Park, UBS Arena is located just 30 minutes by LIRR from Grand Central or Penn Station and is easily accessible from across the region via mass transit or car.

To plan your trip, please visit .

For additional information, please visit or @UBSArena on Facebook, Instagram and Twitter.

Responsibilities

• Ability to communicate clearly.
• Ability to give concise directions to guests.
• Ability to work in outdoor conditions
• Aid in orderly ingress and egress
• Assist guests in finding their seats, restrooms, concessions, and other venue amenities.
• Assist guests with disabilities with reasonable requests for accommodations, including but not limited to wheelchair escort services.
• Assist with crowd control measures
• Control and manage access to venue and seating area.
• Complete incident reports for accidents and out-of-the-ordinary events
• Effectively communicate safety and security measures throughout the arena.
• Identify opportunities to create memorable experiences for guests.
• Other organizational and administrative duties as determined by management.
• Proactively direct, greet, and assist guests with questions and requests on / at UBS Arena / Campus
• Project a positive and friendly image when interacting with guests, and responding to inquiries from venue staff, and the public.
• Provide accurate facility information with excellent customer service to patrons.
• Provide exceptional guest service.
• Provide specialized assistance, general information, and clear directions to guests.
• Respond to and / or escalate guest complaints, concerns, and compliments.
• Scan in each ticket to events
• Utilize electronic devices such as handheld devices, computers, and / or tablets
• Understand, retain, and adhere to safety protocols and procedures.
• Understand, retain, and provide event information to guests.
• Other organizational and administrative duties as determined by management

Qualifications

• 18 years of age or older.
• Experience in a customer service-based industry is essential.
• Experience within a sports, entertainment, or related field is preferred.
• Must be able to complete all required trainings.
• Must be able to engage with guests first.
• Must have a working email address
• Strong verbal and written communication skills are essential.
• Ability to be available for 75% of events scheduled a month.
• Ability to function independently in a fast paced, high-pressure environment is essential.
• Ability to read, write and understand English.
• Ability to utilize web-based programs and digital equipment
• Ability to work flexible schedule including long hours, nights, weekends, and holidays is essential.
• Ability to work with the public and have interpersonal and communications skills is essential.

PHYSICAL DEMANDS AND WORK ENVIRONMENT :

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands :

• Ability to be mobile.
• Ability to push, pull, and / or lift 50lbs or more.
• Ability to stand in the same spot for extended periods of time.
• Ability to walk up and down stairs.
• Ability to work in enclosed spaces
• Ability to work steep, elevated areas.

Work Environment :

• Must uphold and maintain a customer friendly environment.
• The duties of this position are performed indoors and outdoors.
• The noise level in the work environment will range from moderate to loud.
• While performing duties of this job, the employee may be exposed to outdoor weather conditions.
30+ days ago