Field Technician

Description :

POSITION SUMMARY : The Field Service Technician provides timely completion of repairs and maintenance to various heavy construction equipment and machinery at customer locations, according to established procedures, while maintaining good working relationships with customers and co-workers.

FLSA STATUS : The U.S. Fair Labor Standards Act (FLSA) requires employers to classify their employees as being either exempt or non-exempt for the purpose of being paid overtime wages.

The essential duties of this job are such that the employee is classified according to the FLSA as a Non-Exempt employee.

EQUAL OPPORTUNITY : Ascendum makes recruitment, employment, promotional and all other People and Culture decisions without regard to race, color, religion, national origin, age, sex, gender identity or expression, sexual orientation, pregnancy (including childbirth and related conditions, including, but not limited to, lactation), disability, hair texture or protective hairstyle, veteran status, uniformed service, genetic information, or any other class or characteristic protected by applicable law.

This policy applies to all aspects of employment that include but are not limited to hiring, promotion, training, transfers, job assignments, terminations, recalls, wage and salary administration, and application of all Company policies, procedures, and benefits.

TRAVEL REQUIREMENTS : Up to 100%

To perform the job successfully, the employee must be able to perform each essential duty of the job in a satisfactory manner, with or without reasonable accommodation.

The essential duties of the job include the Responsibilities, Experience, Proficiencies, and Physical Demands described below.

RESPONSIBILITIES : Satisfactorily performing and / or achieving the following Responsibilities are essential duties of the job.

• Repair and service machinery for complete customer satisfaction.
• Maintain, safely operate, and care for assigned service truck and company owned tools and equipment per company requirements.
• Maintain up to date knowledge of all safety training, product training, and service department goals.
• Complete assigned work with minimum re-work.
• Properly and safely, use Ascendum owned tools and service equipment.
• Order parts and materials through Ascendum Parts to complete work assignments.
• Ensure all company safety requirements are adhered to at all times.
• Ensure all administrative functions are completed in a timely manner.
• Responds positively to other duties that may be assigned in the scope of the job.
• Complete all DOT requirements, including physicals, medical card and safety regulations.
• Seeks formal and informal performance assessments, including performance versus expectations.
• Actively participates in required training, development programs, and electives as suits one’s needs.

Requirements :

EXPERIENCE / COMPETENCIES / PROFICIENCIES Satisfactorily achieving and / or meeting the following Experience, Competencies, and Proficiencies that are essential duties of the job :

• Experience and / or Education : High School diploma and / or trade school completion in appropriate field.
• Computer Skills : The employee can use the equipment and software required to accomplish the responsibilities of this position.

Knowledge of Microsoft Products such as Word, Excel, and Outlook.

• Possesses ability to communicate with customers and co-workers in a positive and enthusiastic manner. Maintains an approachable and friendly demeanor.
• Knowledge of safe job practices & regulations related to OSHA, MSHA and Ascendum Machinery requirements.
• Aptitude for repairing, trouble shooting, and servicing equipment in changing environments.
• Mechanical knowledge of tools and mechanical work for repairing equipment.
• Above average knowledge of hydraulics, electronics, diesel engines.
• Possesses strong attention to detail.
• Raises issues and concerns promptly.
• Possesses good verbal and written communication skills.
• Documents work in a clear and concise manner.
• Works independently with minimal direction and oversight.
• Proven ability to complete work with energy and enthusiasm.
• Customer orientation toward service and building relationships.
• Compatible to working branch hours and extended days as needed.
• Must possess own set of tools for repairing equipment.

PHYSICAL DEMANDS Being able to meet the Physical Demands of the job is an essential duty of the job.

• While performing this job, employee is regularly required to talk or hear.
• The position requires the ability to sit, stand and walk for long periods.
• This position requires the ability to kneel, stoop, bend, climb and crawl without restrictions.
• This position requires the continuous use of wrists, hands and / or fingers.
• The position requires the ability to lift up to 75 pounds.
• This position requires the ability to work in varying outdoor environments with various terrain.
• Must possess the ability to safely drive a field service truck and pass DOT physical and MVR requirements.
• Employees are expected to meet the Physical Demands of the job. If requested and deemed necessary, Ascendum Machinery will provide reasonable accommodation to a disabled employee to meet the Physical Demands of the job.

PAY AND BENEFITS :

Competitive wages with career progression

Medical, dental, and vision plans on the day of hire

Company-paid life insurance

Company-paid accidental death and dismemberment

Company-paid short-term and long-term disability

Supplemental life insurance, Accident Insurance, Critical Illness Insurance

Flexible spending account or health savings account

401k retirement savings with a generous match

Paid time off and holidays

Tool allowance, shoe allowance, and company-provided uniforms

Relocation Assistance (depending on location)

For more information about us, please view our website at www.ascendummachinery.com