Benefits
- Competitive pay and benefits package
- Paid time off
- Opportunities for career advancement and professional development
- Positive work environment with supportive team members
- Comprehensive training program
Job Summary
Delta Plows is seeking a Customer Service Representative to join our team in Lawrenceville, GA. This is a full time, permanent position based at our office location.
The ideal candidate will be a self-motivated individual with excellent communication skills, proficient in Microsoft Office applications, and have 2-3 years of experience in customer service, preferably within a manufacturing environment.
Requirements
- Team-oriented
- Self-starter and able to work independently
- Excellent communication skills
- Proficient in Microsoft Office Applications
- 2-3 years’ experience in Customer Service with a manufacturing background
- Able to work in the office Monday through Friday, 8am to 5pm
Responsibilities
- Receive inbound calls and emails.
- Order entry.
- Quoting.
- Agile in job duties, and willing to learn new skills (e.g. Invoicing, sales, CAD software and equipment, etc.).
- Assist in pricing projects and data collection projects.
- Respond to customer inquiries to provide both technical and non-technical solutions.
- Resolve complex and unusual requests and problems.
- Analyze customer needs and provide updates to other departments to contribute to customer satisfaction.
- Document all customer interactions.
- Utilize proprietary software and technology to record and manage activities with customers.
Qualifications
- High school diploma / GED
- Previous experience as a Customer Service Representative or in a similar role is preferred
- Comfortable using computers and customer management software
- Excellent phone and verbal communication skills
- Minimum two years’ experience and a manufacturing discipline
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively
How to apply
If you meet the requirements outlined above and are interested In joining our team as a Customer Service Representative, please submit your resume and cover letter detailing your relevant experience.
We look forward to your application.
Join our dynamic team and be a part of a company dedicated to providing exceptional service to our customers. Apply now to become a valued member of Delta Plows.
Delta Plows is an equal opportunity employer. We celebrate diversity and are committed to create an inclusive environment for all employees.
Job Type : Full Time
Pay : From $40,000.00 to $60,000.00 per year DOE
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