Field Service Technician II

Job Description

Job Description

The Benefits of working with Acuative

Acuative offers a comprehensive benefits program to all eligible employees. Full-time employees are eligible for benefits the first day following 45 days of employment.

• Comprehensive benefits plan including : Health, Dental, Vision
• Flexible spending, Dependent Care and Healthcare savings accounts with company contribution
• Long-Term Disability and Basic Life / AD&D
• Competitive pay
• Paid Time Off and Holidays
• Career Development opportunities
• Service Award Program
• 401(K) Plan
• Employee referral program
• Life Assistance Program

Field Service Technician II

Primary Duties and Responsibilities

The position involves a variety of tasks including but not limited to :

• Installation and maintenance of networking hardware including routers, switches, and WAP’s
• Installation and maintenance of telephony equipment and circuits
• Hardware break / fix support for Cisco UCS servers and Nexus switching equipment
• Installation and support of retail technology systems POS, Digital Signage, and Video Surveillance Systems
• Circuit extensions and structured cabling
• Site surveys and site audits
• Maintain company vehicle, inventory, and tools to departmental standards
• Accurately and timely submission of all job-related documents and deliverables

Preferred Qualifications

Candidates should possess many of the following KSAs :

• Working knowledge of networking hardware and topologies
• Familiarity with Cisco networking products and interfacing through Cisco CLI
• Understanding of telephony systems (VOIP, PBX, Key Systems) with an ability to provide hands-on hardware and troubleshooting support
• Knowledge of computing systems hardware with the ability to provide break / fix support for desktop PC and / or servers
• Physical installations of a wide variety of hardware including routers, switches, WAPs, servers, POS systems, digital signage systems, and associated peripheral equipment
• Ability to provide configuration support for a variety of technology platforms through console and remote applications
• Experience with LEC circuit identification and extensions
• Familiarity with cabling standards and the ability to pull and terminate cabling in a variety of customer environments
• Ability to operate basic power tools drills, saws, etc.
• Work on ladders and lifts where required
• Working knowledge of Microsoft Office applications (Excel & Word).
• Ability to follow detailed job documents
• Must be willing to travel within assigned region to meet customer SLAs
• On-call, after hours, and weekend work may be required
• Must possess a valid drivers’ license with good driving record

Education & Certifications :

• Associates degree in Information Technology or equivalent experience
• CompTIA, Cisco, Cabling, and PBX system certifications a plus!
• Selected candidates will be required to attend a one week hardware training course at our Global Technology Center in Strongsville, OH
• Selected candidates must obtain Cisco CCT Route / Switch and CCT Data Center certifications within 90 days of employment at Acuative

Acuative also provides :

• Company Vehicle
• Daily Health & Wellness assessments, PPE and personal sanitizer is provided

About Acuative

For more than 35 years, Acuative has been providing an innovative approach unique to the communications marketplace. The Acuative team provides the entire end-to-end solution from network design to installation and management.

Acuative can provide single-source solutions to help build, monitor, manage and support networks.

Acuative’s Security Operations Center (SOC ) works to protect against cyberattacks. Staffed by cybersecurity experts, security analysts and engineers who are trained to detect, analyze and respond to cybersecurity incidents and threats, and prevent such instances from happening.

SOC staff work with programs and analytical tools that make it possible to stay on top of the latest security threats in the online world.

Acuative PMI-certified project managers coordinate directly with all Acuative teams involved in supporting your project - field service teams, technical support teams, outside vendors, and other internal departments, from the initial order process through the successful test and verification of the service.

Eliminating information silos and fostering collaboration, the project manager makes the all the connections necessary to streamline the implementation while keeping you apprised through every phase of the project : planning, initiation, monitoring, execution, and closing.

Acuative’s Field Service Technicians are the foundation of our service business. They are the face of our company to our customers and we take that very seriously.

Acuative Field Service Technicians are employees of the company. This allows a superior level of control over the qualities of our people, including their experience, tools, training, and an overall corporate culture that is committed to providing superior service, each and every day.

Our skilled staff, proactive monitoring, and management system coupled with cutting-edge technology help reduce network complexity and gain optimal performance for any business in a single or multivendor environment.

Whether it’s helping an organization develop a compelling business case with financial due diligence or ensuring the new WAN design is fit for use, Acuative’s WAN architecture and engineering experts are there to help with robust and scalable designs.

We handle the end-to-end process of identifying, evaluating and selecting the best-in-class WAN solutions, including Software Defined Wide Area Networking, SD-WAN, and Distributed Network Functionality Virtualization (D- NFV), based on organizational requirements.

We implement, monitor and manage to ensure continuous optimization of organizational networks.

We hope you consider joining your talent with our team.