Customer Service Manager
Job Description
Job Description
Benefits :About Us :
Solar Refrigeration & Appliance Repair is a leading provider of appliance repair with a commitment to delivering outstanding customer experiences.
We pride ourselves on our innovative solutions and dedicated team. We are looking for a passionate and experienced Customer Service Manager to lead our customer service team and ensure exceptional support for our valued clients.
Job Description :
As the Customer Service Manager, you will oversee our customer service operations, address customer escalations and manage a team of customer service representatives.
Your role will involve ensuring that our team provides timely, professional, and efficient service to our customers, helping to resolve issues and maintain positive relationships.
Key Responsibilities :
- Manage and lead a team of customer service representatives, including hiring, training, and performance evaluation.
- Develop and implement customer service policies and procedures to improve customer satisfaction.
- Monitor customer service interactions to ensure quality, accuracy, and adherence to company standards.
- Handle escalated customer inquiries and complaints in a professional and timely manner with consideration and tact.
- Analyze customer feedback and metrics to identify areas for improvement and implement necessary changes.
- Collaborate with other departments to enhance the customer service experience and resolve issues effectively.
- Prepare and present regular reports on customer service operations and performance to senior management.
- Stay updated on industry trends and best practices to continuously improve the customer service function.
Qualifications :
- Proven experience as a Customer Service Manager or similar role.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to handle customer complaints and resolve conflicts effectively.
- Strong problem-solving skills and attention to detail.
- Ability to work under pressure and manage multiple tasks simultaneously.
Benefits :
- Competitive salary and performance-based bonuses
- Health and dental insurance
- Paid time off and holidays
- 401(k) plan with company match
- Opportunities for professional development and career advancement
- Additional benefits specific to your company
If you are passionate about customer service and have a proven track record in managing successful teams, we would love to hear from you!
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