Admin. Assistant & Member Outreach Specialist -- Remote in AZ

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care.

The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable.

Ready to make a difference? Join us to start Caring. Connecting. Growing together.

As an Administrative Assistant - SDOH & Member Outreach Specialist, you will function in a more traditional administrative / clerical support roles including answering the telephone, making referrals and reaching out to members.

Additionally, will play a crucial role in assisting caregivers by making referrals and reaching out to members to determine their interest in participating in caregiver support services.

This position requires strong communication skills, empathy, and an understanding of the challenges faced by caregivers.

If you are located in the Phoenix, Arizona area, you will have the flexibility to work from home, as well as work onsite twice a week as you take on some tough challenges.

Onsite location is 1 E. Washington St., Phoenix, AZ .

Primary Responsibilities :

• Moderate work experience within own function
• Some work is completed without established procedures
• Basic tasks are completed without review by others
• Supervision / guidance is required for higher level tasks
• Applies knowledge / skills to activities that often vary from day to day
• Demonstrates a moderate level of knowledge and skills in own function
• Requires little assistance with standard and non-standard requests
• Solves routine problems on own
• Works with supervisor to solve more complex problems
• Prioritizes and organizes own work to meet agreed upon deadlines
• Works with others as part of a team

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications :

• High school education or equivalent experience
• 2+ years of Customer service experience including answering incoming phone calls and making outbound calls
• 2+ years of experience working in an office setting
• Experience in a support role, preferably in a healthcare or social services setting
• Proficient in Microsoft Office Suite and comfortable using database systems
• Live in Arizona
• Willingness and ability to work onsite twice a week, post training. Onsite location is 1 E. Washington St., Phoenix, AZ

Preferred Qualifications :

• Solid communication and interpersonal skills
• Empathy and understanding of the challenges faced by caregivers
• Ability to work independently and as part of a team
• Solid organizational skills and attention to detail
• All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone.

We believe everyone of every race, gender, sexuality, age, location and income deserves the opportunity to live their healthiest life.

Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes.

We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere : UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.