Receptionist - Steven A. Cohen Clinic

Job Description

Job Description

Receptionist Alaska Behavioral Health

Cohen Clinic Team

Who We Are

Our mission is to strengthen Alaska communities and improve the lives of our clients by delivering exceptional behavioral healthcare services.

We believe all Alaskans, with all mental health and addiction needs should have access to the best possible care. We are committed to helping Alaskan’s recover.

About the Team

With a multidisciplinary team of psychiatrists, psychologists, licensed clinical social workers, licensed chemical dependency counselor, case managers, and veteran outreach workers, the clinic offers high-quality, evidence-based, and personalized outpatient mental health treatment tailored to meet the specific needs of veterans, particularly those from the Iraq and Afghanistan wars, and their families.

The Cohen Clinic is part of the Cohen Veterans Network, a national nonprofit (501c3) network of clinics.

Under the general direction of the Office Manager, the Receptionist is responsible for registering and scheduling patients in the appropriate IT system, organizing daily patient schedules, triaging incoming patient reports to appropriate locations, answering phones, preparation of billing information for billing services, obtaining and documenting insurance pre-authorizations and pre-certifications and facilitating physician and patient administrative needs.

What You’ll Do

• Serve as the main receptionist for the Cohen Clinic, greeting and appropriately directing visitors and staff
• Operate the main switchboard at the Cohen Clinic by routing calls, assisting with outgoing calls long distance calls, etc.
• Maintain current information on all clinic services and other community services to assist consumers, staff, and the general public in accessing the Cohen Clinic and other community services
• Serve as general back-up to administrative support staff performing tasks such as faxing, preparing documentation for distribution internally or external mail out, copying, and meeting preparation
• Serve as primary mail clerk for the clinic in the sorting and distribution of incoming mail, posting of outgoing mail, and daily mail pick-up and drop-off
• Participate along with office manager in the managed care billing process responsibilities including discussion of insurance co-payment
• Oversee functions of the day shift cleaning patrol and insurance coding and claims provides supervision as needed
• Present a professional image, maintaining a calm, professional manner knowing that some callers are consumers or family members and may be agitated, stressed, or present a difficult communication situation
• Perform other duties as assigned; full job description is attached

Good To Know

• Position is based in Anchorage, Alaska
• Full-Time, Non-Exempt
• Pay Range is between $19.23 and $24.89 DOE
• Professional Growth is encouraged!
• AKBH offers generous benefits including two healthcare options for employees and their dependent children, 401k with immediate vesting and up to 5% match, 3% automatically contributed by AKBH, and 5 weeks of PTO for the first year, and 8 weeks of PTO after the first year.

What We Need from You

• You possess analytical skills, professional acumen, business ethics, thorough understanding of continuous improvement processes, problem solving, respect for confidentiality, excellent communication and presentation skills
• You are PC literate with knowledge of MS software, and have a willingness to learn new functions
• You have strong consultative abilities, conflict-resolution skills, and leadership abilities and can communicate clearly and concisely, both orally and in writing
• You can establish and maintain effective working relationships with those contacted in the course of work including diverse interest groups including advocacy groups and other governmental organizations
• Helpful* - You have prior experience within the military community and / or veteran administrative organizations

Alaska Behavioral Health is an Equal Opportunity Employer.