Customer Triage Specialist (Mortgage)

Innova Solutions has a client that is immediately hiring for a Customer Triage Specialist.

Position type : Full time Contract

Duration : 6 months

Location : Washington, DC Hybrid

As a Customer Triage Specialist, you will :

Communicates with homeowners and / or their representatives, and internal / external stakeholders to facilitate the research and resolution of high-exposure inquiries relating to modification requests, payment disputes, escrow miscalculations, mortgage release eligibility, and general loan servicing issues.

Job description

• Ability to analyze interaction complexity, identify root causes of issues and effectively communicates solutions.
• Provides subject matter expertise on behalf of Client to our Renters, Borrowers, and other consumers.
• Ability to research and correlate varied resources to draw sound conclusions and propose solutions.
• Must enjoy working in a fast-paced environment and demonstrate ability to prioritize and meet pressing deadlines.
• Must exhibit intellectual integrity, strong influencing skills and an ability to identify deficiencies in loan servicing and / or internal processes and procedures.
• Must be flexible with working weekends and evening as business requires

Qualifications

• 3+ years' experience in mortgage servicing loss mitigation, or equivalent experience in oversight of default management is a plus
• Strong knowledge of the mortgage industry with outstanding analytical and problem-solving skills
• Superior written and oral communication skills with strong relationship management skills
• Knowledge of servicing policy related to loss mitigation, investor reporting and accounting, risk management, operational controls and default management, and the ability to identify gaps in existing policy and current processes

The ideal candidate will have - Customer service, mortgage servicing skills, Microsoft Office Suite problem solving, team player

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.

Thank you!

Sonia

PAY RANGE AND BENEFITS :

Pay Range* : $25 / hr - $27 / hr

Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits : Innova Solutions offers benefits( based on eligibility) that include the following : Medical & pharmacy coverage, Dental / vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS : Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion.

Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions :

• Named One of America's Best Employers for New Grads by Forbes (2024
• Named One of the Best Companies to Work For by U.S. News & World Report (Private Companies List, 2024-2025)
• One of the Largest IT Staffing Firms in the US - Ranked #3 by Staffing Industry Analysts (SIA, 2024)
• One of the Largest Staffing Firms in the US - Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics)
• Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)
• One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)
• AWS Advanced Tier Services Partner with 100+ certifications

Website : https : / / www.innovasolutions.com /

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates.

If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at or (770) 493-5588.

Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities.

Innova Solutions (HireGenics / Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. 1324b.

The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance

American Cybersystems, Inc is acting as an Employment Business in relation to this vacancy.