Grievances and Appeals Analyst - Hospital Customer Service 9012
- Contract
- Job ID : BU82-2736200
This is a contract job opportunity. Potential for perm.Position : Grievances and Appeals Analyst - Hospital Customer Service 9012Location : Remote - must reside in Western Time ZoneSchedule : M-F 8 am - 5 pmProjected duration : 6 months +potential extensions + potential for permJob code : CVDJP00029012 W2 pay - $28.
80 per hour benefits are available
Position : Project Analyst - Hospital Customer Service
Location : Remote must reside in Western Time Zone
Benefits are available
Requires strong communication skills critical thinking, and excellent Excel and MS Suite skills
Will be analyzing complaints, working with spreadsheets, identifying source, recommending corrective action plan, and communicating for resolution.
Ideal Candidate :
Medical Laboratory background
Understanding of medical coding terminology
Hospital or Medical Experience
Summary :
The main function of a Project Analyst is to interact with different department across the enterprise to provide information in response to inquiries about services and to manage and resolve complaints.
A Project Analyst is responsible for determining the client and patient issue, offer workable solutions or providing follow-up as needed.
Facilitates the investigation, documentation, review and follow-up of client, patient and internal concerns and complaints which are submitted through the company system.
Job Responsibilities :
Approve the resolution of client and patient service by authorizing activities such as investigation, corrective action, root cause analyst and effectiveness review.
Function as escalation point for clients and patients.
Approve the referral of unresolved customer grievances to designated departments for further investigation.
Review, monitor and audit records of operations interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Obtain and examine all relevant information to assess validity of complaints and to determine probable causes.
Escalates unresolved issues promptly to the correct person(s).
Report on high-risk cases to executive level management.
Skills :
Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills. Expert ability to work independently and manage their time.
Expert ability to accurately document and record client and patient information Computer literate, including but not limited to Microsoft Word, Excel and email.
Education / Experience :
5+ years customer service-related experience required
Bachelor’s degree
Apple Specialist - Retail Customer Service and Sales - (Seasonal)
You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Not only a...
Customer Service Representative
The customer support representative (CSR) position serves customers by providing product and service information and by resolving product and service problems. Aeneas and STEMC\r\n\r\nWith the need for broadband internet services growing at an exponential rate, Southwest Tennessee Electric and Aenea...
Customer Experience & Service Transformation Management Manager
You understand the ins and outs of customer support organizations what drives call volume, how to unlock and deliver customer value and think about customer support in a digital, self-service manner and you're ready to apply your knowledge to help clients optimize and transform their customer servic...
Government & Public Services (GPS) Contracts Operations Senior Analyst
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. Deloitte's Government and Public...
Sr. Plant Controlling Financial Analyst
Assist in preparation of monthly rolling forecasts and provide plant and operations leadership with insight and commentary for all major variances from both plan and prior forecast. Assist in developing and maintaining accurate standard/full cost data for all products, working with both product mana...
Customer Service Associate- Nights & Weekends
Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations. Provide outstanding customer service and help e...
Cashier / Customer Service
Ability to stand, walk, lift heavy items, and work with other team members in a fast-paced environment to provide excellent service. The Marina Cashier will scan the customer’s selections, ensure that prices and quantities are. Balancing the cash register and generating reports for credit and debit ...
Dave and Busters - Captain - Customer Service
Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members and Managers. Acts as an initial point of contact in matters concerning safety and security in all areas: front door, Viewpoints, Midway, bar areas, kitchen and back of hous...
Retail Customer Service Cashier
General customer service duties including, but not limited to, helping customers find items, answering questions about products and services, and addressing customer needs. Love’s continues its commitment to offer products and services that provide value for professional drivers, fleets, four-wheel ...
Retail Customer Service Cashier
General customer service duties including, but not limited to, helping customers find items, answering questions about products and services, and addressing customer needs. Love’s continues its commitment to offer products and services that provide value for professional drivers, fleets, four-wheel ...