11-230 - Program Case Manager - SC/Santa Fe Springs TLC

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible.

Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Summary

The Program Case Manager at the Santa Fe Springs Transitional Living Center provides direct supervision and case management services for residents at our sites.

The Whittier Navigation Center is a program for 139 homeless men, women, and couples who are Whittier residents. TLC is a transitional housing and supportive services program for 28 homeless women and their children, and 24 older adult women at our West Wing area.

The functions for this position include Case Management Services : Intake, assessment, individual service planning, ongoing monitoring, and follow- up activities, enforcing the program rules and regulations as well as providing support and encouragement to the clients.

Essential Functions

• Maintain documentation in accordance with all regulatory and internal policies respectively for each housing program’s contract requirements, including : weekly progress / case notes, data entry, paperwork, and reports.
• Complete a Coordinated Entry System (CES) Triage Tool and enter the information into Homeless Management Information System (HMIS) and keep highly organized files for each client and enter appropriate data into the region’s Homeless Management Information System (HMIS).
• Participate in regular case conferencing calls with the Department of Mental Health (DMH) Interim Housing Program (IHP).

Prepare progress notes and complete all data entry requirements, necessary paperwork, and documentation for contract requirements.

• Collaborate with clients’ mental health workers from DMH and contracted agencies to support mental health engagement and stability.
• Conduct Case Management Services to include : Intake, assessment, individual service planning, ongoing monitoring and follow-up activities.
• Facilitate initial orientation for new residents including intake, room inventory, if needed, child enrollment in local school and after school program, and other local service referrals.
• Meet regularly with clients to develop short and long-term goals, outcomes management, monitoring savings and if needed, reassess needs and progress.
• Assist clients with implementing a housing plan based on client preferences and taking into consideration the available housing resources that are in alignment with the CES Triage Tool score.
• Develop effective, trusting relationships with participants, with a focus on facilitating independence and maintenance of improved physical and mental health.
• Assist clients with obtaining identification, Birth Certificates, and necessary documents for expediting access to health, mental health, substance use treatment, housing, and other services.
• Provide linkages to transportation resources including : bus, taxi, van, Access Services, and / or other possible options to ensure participants’ access to supportive services.
• Perform room checks respectively for each client and notify management regarding maintenance issues.
• Build and maintain a documented network of referrals and resources for clients, and foster relationships with local service providers and agencies to increase effective communication and referrals.
• Support client discharge process to transitional or permanent housing : provide counseling during the transition, refer clients to relevant resources that support long term housing and income stability, and complete outcome reports within 24 hours upon exiting.
• Facilitate House Meetings to empower clients and address any program concerns that arise.
• Mediate between clients if conflicts arise and issue program violation warnings if needed.
• Maintain an on-call’ status and be available to respond to the facility on an emergency basis.
• Collaborate with Program Director to ensure adherence to safety and security measures.
• Attend program management meetings, Case plan support team meetings, staff meetings and trainings when assigned.
• Acts according to all emergency policies.
• Support the goals and directives of the Program Team.
• Follows through with all legal obligations ( Child abuse reporting, Elderly abuse, accident reports, etc.) for government agencies as well as Salvation Army policies.
• Work collaboratively with the facility monitors to ensure client / program compliance.
• Other duties as requested or assigned by the Program Director or Designee.

Working Conditions

Ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or sometimes continuous basis. Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead.

Ability to operate computer, fax and telephone. Ability to lift up to 25 lbs.

Minimum Qualifications

BA in human services, social work or related field with minimum of two years of experience (or) four years of social services experience with case management.

6 Months experience (or equivalent) working with homelessness, positive reinforcement principles, social work, etc.

Must obtain and maintain current CPR and First Aid certification.

Must receive testing annually.

Must be able to set limits and maintain professional boundaries and confidentiality at all times.

Must maintain a non-judgmental attitude in working with clients.

Must remain calm and follow protocol in all situations.

Support the stated mission of The Salvation Army and the Transitional Living Center in word and deed.

Skills, Knowledge, And Abilities

Driving Test and clean Motor Vehicle Report.

Must possess a valid California driver’s license.

Working in vicinity of children a criminal background FBI / JOD check is required with certification for Protect the Mission policies and procedures.

Ability to communicate effectively, both verbally and in writing, with co-workers, supervisor, residents, police, other social service providers, etc.

Ability to keep organizational and client confidentiality.

Ability to carry out assignments independently and strong time management skills.