Tour Coordinator, Correctional Health Services

Summary of position : (Position Description)

Under the general supervision of the Tour Supervisor and with latitude for independent judgment and initiative, the Tour Coordinator (TC) assists in the oversight and management within Central Operations and clinics.

The TC participates in process monitoring and direct handling of department-specific requests. This may include handling telephonic and email requests, daily operational coordination tasks, interpersonal coordination, and conduct of daily, weekly, or periodic operational reports, including proper end-of-tour handoff and clinical staffing updates.

Preferred Skills :

• Strong written and verbal communication skills.
• Advanced Microsoft Office Suite proficiency including Excel and PowerPoint.
• Detail-oriented and strong organizational and follow-through to coordinate work plans, prioritize assignments and meet deadlines.
• High degree of professionalism, courtesy, strong work ethic, integrity, regard for confidentiality and ability to work with discretion on sensitive matters.
• Ability to adapt to new situations, collaborate with team members, and work under pressure with minimal supervision, when necessary.
• Knowledge of policies and programs utilized in the operation of a health care facility

Detailed Tasks :

• Assists in planning daily operational objectives through consultation with the Tour Supervisor on duty, clinical staff, and other associated healthcare fields to coordinate joint patient and management objectives.
• Assists in planning development and may conduct training programs to maintain personnel proficiency, use of new equipment, and implement methods and procedures.
• Act as an intermediary between Central Operations and DOC to ensure patient production for health care services.
• Monitors patient production and conducts regular visits to clinic areas or patient holding areas to ensure proper patient flow and to flag unnecessary delays in patient’s movement to DOC.
• Performs data entry and retrieval of records, lists, and statistical information; reviews statistical reports for accuracy and initiates procedures to resolve deficiencies;

compiles and enters data; makes calculations; and prepares charts, graphs, databases, summaries, and reports.

May provide administrative supervision for a comprehensive health service program of professional and non-professional staff and related health care personnel.

Qualification Requirements : (Example below)

Five years of full-time experience in counseling, community work or community health activities in a government agency or community organization engaged in providing community services to the public, assisting members of the community in obtaining community services or maintaining liaison with schools, community organizations or other governmental agencies for the purpose of providing assistance and obtaining participation and support for implementation of community or public service programs;

including one year in the supervision of persons performing duties as described above.

A satisfactory equivalent. Study at an accredited college in sociology, psychology or other behavioral sciences may be substituted on a year-for-year basis for experience described in (1) above.

However, all persons must have at least one year of full-time supervisory experience as described in (1) above.

By providing accurate and detailed information in each of these sections, we can ensure that we create a job position that meets the needs of the department and attracts the right candidates.