A company is looking for a Telephony Sr Delivery Manager to oversee telephony experience and customer communication platforms.
Key ResponsibilitiesOwn the strategy, roadmap, and delivery of telephony and customer communication platformsManage and mentor a team, improving overall departmental capabilitiesIdentify and report on key telephony metrics to enhance customer experienceRequired QualificationsBachelor's degree in computer science or a related field10+ years of experience in contact center operations with proficiency in Genesys Cloud5+ years of experience in contact center management / leadershipExperience with multi-tenant multi-media Contact Centers
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A company is looking for a Telephony Sr Delivery Manager to oversee telephony experience and customer communication platforms. ...
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