Patient Enrollment Specialist Miami (Bilingual)

Patient Enrollment Specialist is responsible for initiating, processing, and completing the onboarding and enrollment process of our existing and new patients into the An RPM (Remote Patient Monitoring) & PCM (Principal Care Management) Programs. This role ensures all required documentation is collected, insurance eligibility is verified, and patients are guided through the enrollment process in a professional and timely manner. The specialist acts as a liaison between the practice, referring providers, and the patients to ensure a smooth transition and positive experience. They work closely with patients to ensure the successful use of RPM devices (CGM and BGM), interpret the data collected, and provide guidance on patient health management. This role requires a blend of technical, medical, and communication skills to optimize patient care through remote technologies.

Key Responsibilities

• Patient Onboarding

Evaluate patients for suitability, educate them on the program, and manage their enrollment. Foster strong relationships with patients, helping them feel comfortable and confident in using RPM devices.

Maintain confidentiality of all patient information in accordance with HIPAA and practice policy.

Qualifications

High School Diploma or equivalent required; Associate's or healthcare-related certification preferred.

Strong understanding of medical devices and health data interpretation.

Excellent communication skills for working with both healthcare providers and patients.

Ability to troubleshoot technical issues with RPM devices.

Familiarity with electronic health record (EHR) systems and health data management.

Patient-focused with strong empathy and communication skills.

Bilingual (English / Spanish) a must

Working Conditions

Office-based within a medical practice environment.

May require occasional travel between clinic sites for coverage, if applicable.

Sitting, standing, and / or walking for long periods of time while interacting with patients

Schedule

Monday to Friday / Center Hours

Occasional weekends as needed based on business needs.

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