OFFICE TECHNICIAN (TYPING)

Job Description and Duties

This is a bilingual Spanish position.

This position will run Until Filled with a cut off date of the 1st of each month.

This posting is a RE-ADVERTISEMENT. If you previously applied for this position, you do not need to re-apply.

Are you looking for fast-paced and challenging work in a contact center? Do you have compassion and enjoy helping others in need?

Do you speak both Spanish and English fluently? If so, this position may be a great fit for your job search. Our contact center prides itself on providing superior customer service to the people of California, through telephone, email, facsimile, and postal mail communications.

We are seeking a Spanish bilingual Office Technician to join our contact center team. Under the general direction of the Contact Center Manager (Staff Services Manager I), you will demonstrate your sensitivity, active listening, and excellent customer service skills by responding to incoming calls from the public in both Spanish and English.

You will determine if the caller should file a complaint with our department, which type of complaint to file, and will instruct them on how to file.

You will take complaints over the phone and schedule appointments for interviews. You will provide accurate and detailed information on the many areas of CRD’s jurisdiction, make referrals where appropriate, and update our case management system in regard to inquiries on active cases.

You will rotate into the office to process incoming and outgoing mail and may assist with other projects as needed.

This position is currently eligible for telework three days per week. In-office presence will be required two days per week at our Headquarters location in Sacramento.

Please let us know how you heard about our position by taking this .

You will find additional information about the job in the .

Working Conditions

The demands described here are representative of those that must be met by the incumbent to successfully perform the essential functions of the job.

• Requires daily use of a personal computer and related software applications at a workstation.
• Work under artificial lighting only.
• Requires ability to complete tasks that require reaching, bending, grasping, and making repetitive hand movements in the performance of daily duties.
• Requires prolonged sitting and or standing at a workstation for 6.5 to 7 hours per day.
• Requires ability to effectively handle stress.

Special Requirements

The position(s) require(s) the ability to type at a minimum speed as designated on the Class Specifications (link available in the additional documentation section).

You must obtain a valid typing certificate confirming your ability to meet the minimum typing speed, prior to being hired.

Additional information regarding acceptable typing tests is available at the CalCareers.ca.gov website.

The position(s) require(s) fluency in the Spanish language. If the State of California does not have a current record documenting your fluency in this language, you will be required to successfully pass an approved language fluency test prior to being hired.

To find out additional information on how to apply for a state job, please follow the link below. For example, you can locate job-specific positions or veteran preference information.

If you have questions about filling out the application, please get in touch with the Human Resource Analyst. If you have questions about the position, please get in touch with the hiring manager.

We review your job application to determine if you meet the minimum qualifications. Please ensure to provide detailed information in your application.

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This allows you to contribute, through payroll deduction, up to twice the amount available to the private sector and most public sector employees.

You can contribute on both a pre-tax and an after-tax designated Roth basis that offers you the opportunity to take advantage of tax savings now and in the future.

California State Civil Service Employee Benefits Summary - Specific Benefits Specific Benefits Additional Information

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Commute Program

Voluntary benefits that subsidize commuting expenses for eligible employees who commute to and from work using public transportation, vanpools, or bicycles.

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Continuation of health, dental, and vision insurance coverage as well as medical reimbursement account for employees and eligible dependents who involuntarily lose coverage.

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Available to eligible employees and their eligible dependents.

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Employer-paid benefit that offers you and your dependents an annual eye examination and an allowance for frames and lenses.

An enhanced vision plan is also available which provides higher allowances for certain materials and other benefits.