About Us
At Apex Heart and Vascular, we provide cutting-edge compassionate care. We have a talented team who is proud to be making a positive impact on the lives of our patients each and every day.
We are growing fast and looking to have an enthusiastic Patient Care Concierge to join our team.
Role Description
This is a full-time role for a Patient Care Concierge at Apex Heart and Vascular Center. The Patient Care Concierge will be responsible for ensuring a positive patient experience by managing online reviews, conducting feedback surveys, and providing exceptional customer service.
The role involves interacting with patients to gather feedback, managing online reviews, and facilitating communication between patients and healthcare providers.
We offer a competitive salary and benefits package commensurate with experience.
Key Responsibilities
- Greet and assist patients and families with check-in / check-out processes.
- Address patient concerns and provide information about services.
- Encourage and manage patient reviews on Google.
- Respond to reviews and resolve issues to improve patient satisfaction.
- Develop and manage patient feedback surveys.
- Collect and analyze survey data to identify areas for improvement.
- Deliver exceptional service with empathy and professionalism.
- Respond promptly to patient inquiries and requests.
- Serve as the main contact for patients and families.
- Maintain accurate patient records and ensure confidentiality.
Qualifications
- Strong communication skills
- Effective relationship-building abilities
- Experience in customer service
- Proficiency in managing online reviews and conducting surveys
- Excellent interpersonal skills
- Knowledge of healthcare terminology and procedures is a plus
- High school diploma or equivalent required; associate's or bachelor's degree in hospitality, or a related field preferred
To be considered for this position, along with the LinkedIn application - please submit your CV along with a brief video recording (under 2 minutes) that includes :
- An introduction of yourself
- A summary of your relevant experience
- An explanation of why you are the right fit for this role
Send your CV and video to : [email protected]
Evening Customer Service Representative
This Customer Service Representative role is pivotal in monitoring alarms and dispatching appropriate authorities for residential and businesses across North America. Coordinate with emergency services such as police, fire, or medical personnel, to dispatch them to the location of the alarm. The ser...
Customer Service Representative, Bilingual Spanish - Limited Service (Remote in NJ)
Job Posting Title Customer Service Representative, Bilingual Spanish - Limited Service (Remote in NJ) Date Monday, August 26, 2024 City Lawrenceville State NJ Country United States Working time Full-time. The Bilingual Customer Service Representative (CSR) is responsible for answering inquiries from...
Customer Service Representative - State Farm Agent Team Member
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Establish customer ...
Customer Service Representative - State Farm Agent Team Member
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Establish customer ...
Customer Service Representative - State Farm Agent Team Member
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Establish customer ...
Customer Service Representative
Dental Customer Service Representative is the face of Aetna and impacts members' service experience by manner of how customer service inquiries and problems via telephone, internet or written correspondence are handled. Uses customer service threshold framework to make financial decisions to resolve...
Customer Service Representative - Intuit (WFH) Receive $300 bonus for 5 days of training
The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in this Gig as a Service Provider for TurboTax you will need to be proficient in the following:. We're looking for enthusiastic individuals who are eager to lea...
Customer Service Representative
As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise...
Customer Service Representative - WFH
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in thi...
WFH Customer Service Representative - Intuit
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. Lead Generation (the ac...