Sales Operations / Customer Support Representative (Austin)Sesh Products • Austin, Texas Metropolitan Area, US
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Sales Operations / Customer Support Representative (Austin)
Sesh Products • Austin, Texas Metropolitan Area, US
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job_description.job_card.job_descriptionMaintain SFDC accuracy with complete updates on opportunities, leads, and accounts Refresh sales dashboard to identify areas of opportunity and resolve discrepancies Consolidate and update sales reports for bi-weekly ELT review Track key sales KPIs and refresh dashboard reports Support SKU launch readiness, including materials and timelines Prepare sales documentation to maintain compliance with nicotine industry guidelines Own post-account onboarding for B2B customers Ensure accounts are ready to sell faster (labels, compliance, merchandising) Be the first point of contact for operational questions so sales reps can focus on new business Maintain account health dashboards so leadership can see account activation progress 1 - 3 years experience in Sales Operations or Sales Support Proficiency with Salesforce or similar, and Microsoft / Google productivity tools Strong attention to detail and data accuracy Excellent organizational and time management skills Experience with reporting / analytics platforms and sales planning methodologies Background in nicotine, tobacco, cannabis, alcohol, pharm, or other regulated industries Familiarity with compliance documentation (Certificates of Analysis, filings, product labels) Knowledge of marketing / sales restrictions in regulated environments (advertising limits, geographic restrictions, age verification) Ability to collaborate with legal / regulatory teams to ensure compliant practices Experience handling confidential and sensitive data under strict protocols
Company Overview
At Sesh, were building the next generation of nicotine alternativespremium products that help people move away from smoking and vaping. Were a fast-growing CPG startup backed by top investors, with operations in the U.S. and Canada. Our team includes both in-office employees in Austin and remote teammates across North America, and were united by speed, execution, and culture. Were scrappy, ambitious, and focused on building a brand and company were proud of.
About the Role
Were seeking a Sales Operations / Customer Support Representative to help streamline our sales processes and deliver outstanding customer experiences.
Role Description
Administrative Task Support
- Manage and process inbound sales orders, sample requests
- Monitor order flow and proactively resolve fulfillment or compliance bottlenecks
- Prepare sales presentations, meeting notes, and follow-up communications
- Coordinate with Finance, Operations, and Marketing to fulfill sales-related requests
- Support materials for trade shows, both on-site and off-suite support
Data Management & Reporting
Process & Compliance Support in a Regulated Industry
White Glove Sales Support
Qualifications
Must-Have :
Preferred :
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Customer Support Representative • Austin, Texas Metropolitan Area, US
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