Floor Manager

Job Description

Job Description

ABOUT THE COMPANY :

GRUPO GITANO is thrilled to be hiring for its New York City location, with positions available starting around Mid-November.

Gitano is a global luxury hospitality and lifestyle brand with locations in NYC, Tulum, and Dubai.

GITANO, Spanish for gypsy, is inspired by the Yucatan Peninsula's natural beauty, rich cultural heritage, culinary traditions, colonial architecture, and bohemian spirit.

GITANO started as a small mezcal bar & kitchen in the jungle of Tulum, Mexico at the end of 2013. Today we are exporting our gypsy disco, bohemian, jungle paradise around the world.

Live A Little. Be A Gypsy. Get Around.

POSITION SUMMARY :

The Floor Manager is responsible for overseeing the day-to-day operations of the dining area, ensuring a seamless and enjoyable experience for guests.

Your role involves managing the front-of-house staff, maintaining high service standards, and contributing to the overall success of the restaurant.

ESSENTIAL JOB RESPONSIBILITIES :

• Supporting the Assistant General Manager and Assistant General Manager in running the daily operations of the restaurant
• Supervise line level staff, establishing positive working relationships.
• Support recruiting, hiring, supervision, scheduling, development, mentoring and training of hourly employees.
• Monitor employee and guests’ activities to ensure liquor regulations are followed.
• Establish standards for personnel performance and guests’ service.
• Maintain front-of-house staff schedule and assign duties.
• Partner with the kitchen staff to ensure proper food presentation and timely preparation.
• Ensure positive guest service in all areas. Respond to complaints, taking all appropriate actions to turn dissatisfied guests into return guests.
• Maintain and keep record of food and equipment inventories.
• Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.
• Keep records required by government agencies regarding sanitation or food subsidies.
• Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
• Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or requisitioned.
• Monitor budgets and payroll records and review financial transactions to ensure that expenditures are authorized and budgeted.
• Plan menus and food utilization, based on anticipated number of guests, nutritional value, palatability, popularity, and costs.
• Knowledge and ability to follow all DOH and safety guidelines.
• Follow all company policies, procedures, and guidelines.
• Perform all other tasks as duties as assigned and / or per business need.

KNOWLEDGE, EXPERIENCE AND SKILLS :

• A minimum of two years’ experience in a fine dining, high volume setting
• Strong experience in upholding guest service standards
• Organization and multi-tasking skills with attention to detail
• POS and computer literate with the ability to learn and adapt to using all programs.
• Possess strong interpersonal (verbal and written), collaboration skills with a demonstrated high degree of emotional intelligence to manage and lead a diverse team;

must support and promote a culture of inclusiveness, respect, and a positive employee experience.

• Professional demeanor, polished appearance with the ability to exceed guest's expectations.
• Ability to work in an ever-changing environment.
• Ability to work both independently and in a team environment.
• Strong work ethic and customer-focused approach
• Must be passionate, entrepreneurial, and dedicated to success.
• Ability to work a flexible schedule inclusive of varying shifts such as days, evenings, weekends, and holidays.

ADDITIONAL REQUIREMENTS :

• Ability to perform the essential job functions consistently, safely, and successfully with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and / or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.
• Ability to lift and carry items weighing 50 pounds on a regular basis.
• Ability to stand for prolong periods of time.
• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the property. Bend, lift, carry, reach / extend arms, and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
• Climbing steps regularly.

The base pay range for this position is $65,000.00-$80,000.00. The determination of what a specific employee in this job classification is paid within the range depends on a number of factors, including, but not limited to, prior employment history / job-related knowledge, qualifications and skills, etc.

Gitano NYC is an equal opportunity employer.