Hoover - Customer Concierge - Full-time

Hoover - Customer Concierge - Full-time

Long-Lewis of Hoover is seeking a friendly, organized, and tech-savvy Customer Concierge to join our team. This position focuses on providing outstanding support to our customers both online and by phone, while also handling cashiering and administrative responsibilities that keep our sales and service operations running smoothly.

As one of the first points of contact for our customerswhether they're calling in, reaching out online, or completing a transaction in personyou'll play a key role in creating a seamless and welcoming experience. The ideal candidate will be adaptable, detail-oriented, and ready to assist across multiple departments in a fast-paced automotive dealership environment.

Key Responsibilities

• Professionally greet and assist customers via phone, text, email, and other electronic communications.
• Promptly answer incoming calls, gather necessary information, and connect customers with the appropriate team member or department.
• Manage online and phone-based customer inquiries related to sales, service, and general dealership information.
• Support sales and service teams by scheduling appointments, confirming bookings, and performing timely follow-ups.
• Accurately process customer payments, handle cashiering duties, and reconcile transactions as required.
• Log, track, and report missed calls, messages, and customer interactions to ensure consistent follow-up.
• Maintain accurate and organized electronic records and reports.
• Assist with various administrative and communication tasks to support overall dealership operations.
• Maintain a professional, customer-focused presence both over the phone and in person.

Qualifications

Benefits