What are we looking for in our Customer Service Representative ?
Russell Tobin & Associates is currently seeking a Customer Service Representative, a Permanent role for one of our Fortune 500 clients, at Phoenix, AZ (Onsite) .
Apply today for immediate consideration.
Pay : $17 to $20 per hour W2
Location : Phoenix, AZ (Onsite)
Duration : Permanent Role
Description :
- This is a highly specialized customer service position with an emphasis on excellence, privacy, compliance and versatility within the health insurance industry.
- The position will identify, research, process, resolve and respond to customer inquiries and correspondence via telephone, written communication and / or in person.
- Scope of the position includes accountabilities that support the following programs : Utilization Management, Member Relations and Network Management.
- Identify, research, process, resolve and respond to customer inquiries and correspondence via telephone, written communication and / or in person.
- Answer a diverse and high volume of health insurance related customer calls and correspondence on a daily basis.
- Meet quality, quantity and timeliness standards to achieve individual and department performance goals as defined within the department guidelines.
- Explain to customers a variety of information concerning the organization’s services, including but not limited to, contract benefits, changes in coverage, eligibility, claims, provider networks, etc.
- Consult and coordinate with various internal departments, external plans, providers, businesses, and government agencies to obtain information and ensure resolution of customer inquiries.
- Document and record facts in regard to inquiries and correspondence by updating files and system.
- Demonstrate and maintain current working knowledge of the required Client’s systems, procedures, forms and manuals.
- Collection of defined clinical data using structured scripts or tools.
Skills :
- Intermediate skill in use of office equipment, including copiers, fax machines, scanner and telephones.
- Type 30 to 35 words per minute with 5% error rate or less.
- Intermediate PC proficiency.
Required Work Experience :
1 years of experience in claims examination, health insurance, customer service, call centre medical office, or another healthcare-related field Required.
Education :
High-School Diploma or GED in general field of study.
Russell Tobin / Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.
Rate / Salary : Pay : $17 to $20 per hour W2
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