Visitor Relations Specialist B

Visitor Relations Specialist B (Contract)

Contract (6 months 1 day)

Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below.

Published 5 months ago

CLOSED

The Boeing Brand Experience division is seeking experienced customer engagement specialists to deliver world-class experiences at the Future of Flight facility, a public attraction showcasing Boeing and aviation / aerospace innovation.

As one of Puget Sound’s most popular tourist attractions, Boeing Future of Flight typically welcomes more than 300,000 visitors every year to experience tours of the Everett factory along with a 26,000 square foot Gallery of interactive and educational exhibits showcasing a wide range of aerospace innovation and STEM learning concepts.

In addition, the facility hosts special events and community activities, as well as various educational and public programming engagements.

The Visitor Relations role facilitates guest engagement throughout the Future of Flight facility including ticketing and lobby services, leading STEM activities such as robotics and drone experiences, and interpretation of gallery and interactive exhibits.

This opening is for full-time positions which will include work on weekends and holidays. Future of Flight is currently open five days a week, Thursday through Monday, from 8 : 30 am to 5 : 00 pm.

In addition, special operating hours are implemented for public and private events and seasonal extended hours.

Visitor Relations team members serve as ambassadors for gallery exhibitions and must demonstrate active visitor engagement as well as capacity and enthusiasm for learning and sharing detailed, accurate information about Boeing products and aviation concepts.

The optimal candidate for this position will demonstrate a passion for customer-focused interactions among diverse audience groups.

They will assist customers with online, phone, and point of sale ticket transactions for tour and event offerings, while also resolving customer issues as they arise.

They will coordinate with other team members to conduct daily on-time business processes to support Future of Flight priorities.

Primary duties :

• Engages customers enthusiastically; supports all aspects of visitor experience to enhance Boeing brand and products. Actively creates exceptional experiences for a diverse audience.
• Creates a positive impression of The Boeing Company, reflecting Boeing values in all activities and in all contact with the public.
• Assists with ticket purchases, utilizes point of sale terminals and incoming ticketing services.
• Assists visitors with building and services orientation, provides locker support, and wayfinding and information to visitors (e.

g., location of meeting rooms, restrooms, regional amenities and attractions, etc.).

• Learns gallery and exhibit content and actively engages with visitors to share information accurately. Facilitates interactive experiences with the general public, groups, and event guests as requested.
• Welcomes large groups, checks identification, and verifies records to ensure smooth group visits.
• Answers incoming calls; operates telephone equipment and telecommunications technologies, including Call Center functionality as required.
• Performs ticketing and sales transactions in accordance with Future of Flight financial procedures and policies.
• Proactively addresses and / or reports safety issues or concerns.
• Works efficiently to manage optimal guest flow and follows break schedules.
• Assists with resolving tour schedule conflicts and handling guest questions and concerns.
• Works a flexible schedule which may include early mornings, mid-days, and evenings, plus weekends and holidays as tour and event schedules require.
• May be asked to support Boeing Tour activities as needed.
• Assists with evacuating event guests and visitors from the building during emergencies.
• Completes mandatory training assignments in a timely manner, and participates actively in team training and meetings.
• Other duties as assigned.

WA State Driver's license required.

Must be able to lift / carry / push / pull 20 lbs on a limited basis.

Requires climbing / descending stairs up to 8 times a day.

Driving electric cart and / or wheelchair accessible vehicle.

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