Description
Essential Duties and Responsibilities
Manage room selection and assignments process for all incoming and returning residential students.
Assist in the management of all administrative aspects of the opening and closing of the residence halls as directed by the Associate Director of Residential and Housing Operations.
Work closely with Area Coordinator / Resident Directors regarding early arrivals, extension requests and room changes for their particular area of responsibility, and ensuring close management of key preparation and check in instructions.
Supervise a team of front-desk student employees, whose responsibilities include answering telephone calls, assisting walk-in students with residence hall related questions, greeting office visitors, and monitoring and appropriately forwarding various email accounts.
Directly manage front desk operations in the absence of available student employees.
Assist in the management of all short-term transitional housing needs of summer session, winter session, and other short-term housing programs.
Coordinate with various offices on campus for early arrivals / extended stays for student leaders and student employees.
Assist the Associate Director of Residential and Housing Operations in the design and implementation of a comprehensive off campus housing program, including a robust offering of website resources, off campus housing fairs, roommate matching events and personalized counseling in order to assist students in finding safe, affordable off campus housing.
Manage summer housing assignments for current undergraduate students as well as specific summer programs; develop and implement a check-in / check-out process.
Maintain residence hall reports and develop monthly occupancy reports to be used by divisional senior leadership.
Manage student and parent inquiries / concerns making appropriate referrals, when necessary and appropriate.
Meet with students and parents to assist them in finding solutions to any housing related issues.
Maintain and manage StarRez Housing Management Software.
StarRez Housing Management Software Power user responsible for maintenance of the housing portal, assignments data and records, billing records, reporting, rooms setup, inventories, and all other applicable processes.
Assist the Associate Director of Residential and Housing Operations in developing processes to ensure that data is transferred accurately between StarRez and other campus software platforms (Colleague, PowerCampus, SalesForce, etc.)
Serve on departmental, divisional, and campus committees as assigned.
Carries out the functions of the Associate Director for Residential and Housing Operations in their absence.
Assumes additional responsibilities as required.
This document does not create an employment contract, implied or otherwise, other than an at will employment relationship.
Diversity, Equity, Inclusion & Equal Employment Opportunity at Berklee :
We support an inclusive workplace where everyone excels based on personal merit, qualifications, experience, ability, and job performance.
Berklee affirms that inequality is detrimental to our faculty, staff, students, and the communities we serve. Our goal is to make lasting change through our actions.
Berklee is committed to providing fair and equitable consideration of all employees and applicants without regard to race, color, religion, ancestry, age, national origin, place of birth, gender, sexual orientation, gender identity or expression, disability, genetic information, or status as a member of the armed forces or veteran of the armed forces, or any other category protected by federal, state, or local law.
As part of this commitment, Berklee will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and / or to receive other benefits and privileges of employment, please contact the Human Resources Team at or call 5.
Currently enrolled Berklee students are not permitted to apply for staff or faculty positions.*
Employee Type : Staff
Staff
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