Customer Service Representative

Qualified Staffing
Appleton, WI, US
$20 an hour
Full-time

Job Description

Job Description

Hiring Now : Customer Service Representative

$20+ / hr

M-F 7am-3pm or 9am-5pm

Appleton, WI

Job Title : Customer Service Representative

Job Responsibilities :

  • Customer Interaction : Engage with customers via phone, email, or chat to provide assistance and resolve their queries promptly and efficiently.
  • Problem Resolution : Identify customer issues and provide effective solutions while ensuring customer satisfaction.
  • Product Knowledge : Maintain a thorough understanding of the company’s products and services to offer accurate and relevant information to customers.
  • Documentation : Record customer interactions and details of inquiries, complaints, and comments to ensure a clear record for future reference or follow-up.
  • Feedback Collection : Gather customer feedback to contribute to the improvement of products, services, and processes.
  • Team Collaboration : Work collaboratively with other departments, such as sales and technical support, to provide a seamless customer experience.
  • Performance Metrics : Meet and exceed performance goals, including response time, customer satisfaction scores, and case resolution rates.
  • Training and Development : Participate in ongoing training and development to enhance skills and stay current with product updates and industry practices.

Qualifications :

  • Education : High school diploma or equivalent; associate or bachelor’s degree preferred.
  • Experience : Previous experience in customer service or a related field is a plus.
  • Communication Skills : Excellent verbal and written communication skills are essential for effective customer interaction.
  • Problem-Solving Skills : Strong analytical skills to assess situations and offer solutions.
  • Technical Proficiency : Familiarity with customer service software and Microsoft Office Suite.

INDApp

7 days ago
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