Job Description
Job Description
Hiring Now : Customer Service Representative
$20+ / hr
M-F 7am-3pm or 9am-5pm
Appleton, WI
Job Title : Customer Service Representative
Job Responsibilities :
- Customer Interaction : Engage with customers via phone, email, or chat to provide assistance and resolve their queries promptly and efficiently.
- Problem Resolution : Identify customer issues and provide effective solutions while ensuring customer satisfaction.
- Product Knowledge : Maintain a thorough understanding of the company’s products and services to offer accurate and relevant information to customers.
- Documentation : Record customer interactions and details of inquiries, complaints, and comments to ensure a clear record for future reference or follow-up.
- Feedback Collection : Gather customer feedback to contribute to the improvement of products, services, and processes.
- Team Collaboration : Work collaboratively with other departments, such as sales and technical support, to provide a seamless customer experience.
- Performance Metrics : Meet and exceed performance goals, including response time, customer satisfaction scores, and case resolution rates.
- Training and Development : Participate in ongoing training and development to enhance skills and stay current with product updates and industry practices.
Qualifications :
- Education : High school diploma or equivalent; associate or bachelor’s degree preferred.
- Experience : Previous experience in customer service or a related field is a plus.
- Communication Skills : Excellent verbal and written communication skills are essential for effective customer interaction.
- Problem-Solving Skills : Strong analytical skills to assess situations and offer solutions.
- Technical Proficiency : Familiarity with customer service software and Microsoft Office Suite.
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Related Industry Keywords: ENTRY LEVEL, RETAIL, SALES, MARKETING, PR, ADVERTISING, MANAGER, MANAGEMENT, TRAINING, TEAM, JOB, CAREER, OUTSOURCED, REAL ESTATE, CUSTOMER SERVICE, RETAIL, HOSPITALITY, GRAD, GRADUATE, COLLEGE, CSR, REP, ACCOUNT, MERCHANDISE, MERCHANDISER, SPORTS, PHARMA, PHARM...
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