Job Summary Monday- Friday 8 : 30am -5 : 00pm HYBRID Patient Access Liaison $1,500 sign-on bonus (terms / taxes apply) 1.
Provides centralized scheduling services for the Shared Patient Access Center. Performs tasks to meet patient access, scheduling, and patient satisfaction goals.
2. Interacts with patients and families via telephone to provide information in response to inquiries. Identify caller's needs, clarifies information, and provides centralized registration and scheduling for service options of primary care and specialty care.
3. Registers patients by collecting patient and insurance information. 4. Gathers pertinent information for prescription and refill requests.
5. Receives routine complaints and issues during telephone calls. Replies with the appropriate predetermined response. Elevates non-routine issues to POD supervisor for further action 6.
Attends and participates in team meetings as required. Contributes by making suggestions for process improvements Education : High-school or GED diploma Work experience : 1 year of related experience, i.
e., customer service experience, preferably in a call center environment or healthcare setting Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes.
Experience the benefits of passion and teamwork.
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