Market Manager - South Central Region

Market Manager - South Central Region

ABOUT SPECIALIZED

This role is for our South Central (Texas, Arizona, New Mexico) Region

JOB SUMMARY

Do you pride yourself in delivering successful, profitable retail and want to take that expertise to the next level as a driver of outstanding brand experiences regionally?

Are you passionate about delivering world class retail with the people, environments, and operational support it needs to thrive?

Does a fast-paced and varied work environment excite you? If you were able to answer yes to these questions, we want to talk to you!

Specialized is focused on innovation and pushing the boundaries of what is possible to make every ride amazing at all levels, for all riders.

We make the best product and work hard to support it with the best customer experience. This role will work directly with our new and upcoming retail stores in the Florida / Georgia region, providing market leadership and support to our store managers and their teams, while facilitating the greatest in class rider experiences in collaboration with the central Ops team.

HOW YOU’LL MAKE A DIFFERENCE

• Lead and support multiple store teams across your region in delivering overall market profitability and upholding company standards of excellence in rider care
• Build and direct a store managerial team in your region as the market grows
• Identify opportunities for strategic investment in the region through program, personnel, or marketing changes, while controlling store expenses and delivering ROI
• Performance management / talent management, including goal setting and benchmarking of store managers and store teams within your market
• Work collaboratively with Retail Excellence Leader and Head of Stores, ensuring completion of all staff education (in house training, SBCU, and, SBCU.

com facilitation) and compliance with sales processes and best practices

• Lead weekly business review meetings for your market after compiling and reviewing sales and transactional data from stores to track progress and offer support towards achieving store-specific KPIs for each location
• Communicate national and regional-specific brand initiatives and strategy to store teams
• Work collaboratively with Specialized Brand Development managers and Brand Experience Managers on marketing activations in the MSA to grow the visibility of the brand in the market
• Frequent store visits, both planned and on-the-spot, to review store process and personnel and maintain familiarity and rapport with store teams
• Work collaboratively with regional Assortment Planner and Retail Support Specialists to achieve delivery and receipt of products, including new product launch, to meet store needs
• Work with highly aligned, independent retailers in your market to improve the profitability of their business and ultimately grow Specialized market share in the MSA
• Be a key part of the local project team for completing new stores and acquisitions in your region
• Present monthly management performance against plan, to the central support team
• 70% travel

WHAT YOU NEED TO WIN

• Strong decisiveness and leadership skills when faced with unique, conflicting preferences and opinions
• Effective communication skills, both verbally and in texts / emails
• Strong customer service skills, emotional intelligence, and interpersonal awareness
• Excellent organizational and time management skills
• Market-specific understanding of local customs and rider preferences achieved through 3+ years’ experience in the region, for a large retail brand, preferably in the bicycle industry
• Familiar with Point of Sale and Merchant Services systems, LightSpeed Retail a plus
• Familiar with bicycles and their components, Specialized product experience desired
• Microsoft Office proficiency, especially Excel, Word, and Outlook
• Must be located in Florida / Georgia, or willing to relocate
• Reside in Texas or Arizona

TELL ME MORE

• Competitive health care (Medical PPO or HDHP)*
• Dental*
• Vision*
• Health Savings Account (HSA)
• Short and Long Term Disability
• Company sponsored life insurance
• Optional Term Life Insurance
• Optional Critical Illness insurance
• Optional Critical Accident insurance
• Competitive vacation package*
• 401(k) with match
• 8 Weeks paid parental leave
• Paid company holidays
• Employee discounts on all product
• Deep partner retail discounts
• Fitness & Events Reimbursement
• Uniform Allowance
• Employee Assistance Program
• Commuter Benefits *if applicable in state
• Family & Friends Discount
• For eligible employees
1 day ago