Job Summary
The Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities
- Customer Service Representative greets members, prospective members and guests, providing exceptional customer service.
- Handle all front desk related activities including :
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to member’s accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club.
Qualifications / Requirements
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude!
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- Must be 18 years of age or older.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
Other
- Employee Recognition Program
- Advancement Opportunities
Check us out on LinkedIn at : Planet Fitness - PF Baseline Fitness
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees.
Each franchisee is responsible for ensuring compliance with local, state and federal law.
Customer Service Representative Nights And Weekend
Customer Service Representative greets members, prospective members and guests, providing exceptional customer service. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members expectations. Customer Service Represent...
Customer Service Representative Nights and Weekend
Customer Service Representative greets members, prospective members and guests, providing exceptional customer service. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations. Customer Service Represen...
Senior Customer Service Rep / Project Coordinator
Works with management and support teams to satisfy customers and generate revenue in line with companys vision and values. Customer Service skills and experience. Fast-growing visual communications company seeks Customer Service Rep person with interest in Project Coordination. Serves as first point...
Customer Service Representative - State Farm Agent Team Member
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Develop leads, sche...
Apple Specialist - Retail Customer Service and Sales - (Seasonal)
You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. You'll als...
Customer Service Representative - Work From Home
Competitive pay - As a Customer Service Rep you'll: Manage a high volume of incoming calls; Follow prescribed scripts to guide callers through form submissions; Identify and resolve customer issues accurately and efficiently; Provide high quality responses to customer inquiries and needs; Build sust...
Ft Customer Service Representative - Work From Home
Up to $22-hr / Health, dental & vision / 401K - As a Customer Service Rep you'll: Answer customer calls efficiently, with the goal of achieving a 100% answered rate; Provide exceptional support and assist customers and drivers with inquiries; Be agile and flexible, assisting with tasks such as chats...
Sales & Customer Service Associate
Do people often refer to you as their outgoing friend? Are you a passionate individual who is motivated by healthy friendly competition? We will teach you everything you need to know about Massage Envy! All we need is YOU to bring your excellent customer service and selling skills!!. Employee Perks ...
Customer Support And Transportation Specialist
POSITION SUMMARY:** The Customer Support Specialist provides assistance and support to customers, Sales, Facility Operations, Customer Service Manager and management by coordinating office services, such as data entry, clerical work, records control, creating forms, and preparing reports, etc. We ...
Customer Service Representative
There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers. This handwork requires eye-hand coordination, and may require climbing a ladd...