Patient Services Representative-Pulmonary & Chest Med

CARLE
Urbana, IL, United States
Full-time

The Patient Services Representative 1 coordinates and participates in a variety of duties associated with daily clinic preparation process, patient identification, patient check in, charge posting, cash management and basic patient appointment scheduling.

Conveys a positive image and provides information to ensure patients' needs are met.

  • Coordinates and participates in a variety of duties associated with daily clinic preparation process including : patient identification, patient check in / out, charge posting, cash management, patient appointment scheduling, patient registration and account set-up, phone calls.
  • Competent in telephone system, takes and delivers messages to physicians, nurses and others. Reports medical information obtained from patients and referring physicians accurately, completely and in a timely manner.

Distributes all messages according to practice communication standards.

  • Serves as a role model by conducting self in a responsible, professional manner.
  • Manage all incoming patient care requests related to in-basket activities, referrals, work que activity, and incoming telephone calls.
  • Proficient with insurance coverage rules. Proficient with coverage and rules that apply to eligibility, network coverage, and benefits.
  • Successful completion of mandatory insurance training and ongoing competency refreshers.
  • Competent to initiate and secure prior authorizations as needed.
  • 20 hours ago
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