Director, Care Management - Bayfront Hospital - St. Petersburg, Florida

Director, Care Management

Orlando Health Bayfront Hospital is a comprehensive tertiary care facility that has been serving St. Petersburg and the surrounding communities for more than 100 years. A teaching medical center, the 480-bed hospital's areas of expertise include heart and vascular, digestive health, orthopedics, surgical services, robotic surgery, rehabilitation, neurosciences, maternity care, emergency services and trauma care. The hospital's Level II Trauma Center is the only adult trauma center in Pinellas County. Home to the Center for Women and Babies, the hospital offers full obstetrical services, and, in partnership with Johns Hopkins All Children's Hospital, is one of Florida's 13 state-certified Level III Regional Perinatal Intensive Care Centers. A commitment to quality has earned the hospital recognition with a USAToday Top Workplaces award for 2025 and an "A" Hospital Safety Grade for Spring 2025 from The Leapfrog Group.

Orlando Health Bayfront Hospital is part of the Orlando Health system of care, which includes award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities that span Florida's east to west coasts, Central Alabama and Puerto Rico. Collectively, our dedicated team members honor our over 100-year legacy by providing professional and compassionate care to the patients, families and communities we serve.

Leads the care management team in facilitating appropriate use of hospital resources and effective discharge planning and coordination of services to transition patients to the next appropriate level of care.

Responsibilities

Manages educational, financial and human resources for the care management teams to deliver high quality, cost effective, and responsive patient-focused health care services.

Coordinates the workload distribution and scheduling of the care management team members to assure adequate and appropriate staffing to meet the needs of patients and families within the Orlando Health network.

Develops collaborative relationships with the site leadership, medical staff leadership, managed care contractors, and community leaders.

Supports positive relationships with payors and develops plans to optimize reimbursement and quality of care.

Monitors working DRGs and GMLOS assignment as appropriate.

Implements the performance improvement process to include outcome measurement as it relates to the identification of processes / strategies / opportunities that promote population health.

Achieve results by developing strategies to manage patient care across the continuum, focusing on high risk, high cost and problem prone areas to include patient at risk for re-admission.

Supports processes for clinical quality / cost-improvement initiatives / preventing re-hospitalizations.

Develops recommendations to expand the integration of post-acute care services and hospital operations to better meet the needs of Orlando Health and the community.

Designs educational strategies to assure compliance with regulatory standards for NCQA, HIPAA, CMS, and other local, state and federal organizations as applicable.

Coordinates budget implementation with regard to payroll, supplies and miscellaneous other functions that deal with the financial performance of the departments overseen.

Serves as a department intermediary for service problems.

Ensures incident reports are completed appropriately and follows up with incident reports as needed.

Organizes / leads staff meetings and huddles.

Embraces, promotes and communicates change.

Demonstrates professional accountability by maintaining proficiency in assigned role and involvement in professional organizations and continuing education.

Holds self and others accountable to Orlando Health's mission, vision and values.

Develops and recommends concepts relative to new business opportunities, subsidiary organizations, acquisitions, current business design or other organization structuring to optimize organizational strength and meet operating mission.

Manages various human resources functions including hiring, work assignments, coaching plans, and performance counseling.

Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.

Maintains compliance with all Orlando Health policies and procedures.

Knowledge of hospital and department policies and procedures as well as knowledge of regulatory requirements relevant to the care management department.

Ability to compile, analyze and interpret data to include the advanced application in spreadsheet generation and the use of graphics, database management and word processing software.

Serves as facilitator to physicians and nursing staff on utilization and discharge planning, care coordination, and utilization management issues.

Demonstrates the knowledge of labor and expense budgets, as well as revenue and census projections / development.

Maintains confidentiality of data and information.

Qualifications

Graduate of an approved school of nursing, Master's in Social Work (MSW), Mental Health Counseling (MHC), or Marriage and Family Therapy (MFT).

Florida RN license required and maintained current if graduated from an approved school of nursing. and BLS / Healthcare Provider certification required.

BLS / Healthcare Provider Certification within 90 days of hire.

Three (3) years of experience in chronic disease management, care management, care coordination, utilization management, or acute clinical care. Preferred to include at least two (2) years in utilization management.