Salesforce Architect / Project Coordinator

JOB DESCRIPTION

The Salesforce Architect is in the position of trusted advisor who partners with the business to provide a vision and recommends the architecture for solutions to business problems.

This position provides leadership and uses their deep knowledge of the Salesforce product and architecture to work with the business to evaluate their needs and provide solution analysis for their major initiatives.

Recommends to the business the best alternative to various solutions as well as articulate the trade off's of choosing one solution over the other.

Develop relationships with both the business as well as IT stakeholders across the organization to drive collaboration and ensures communication is provided between the business and IT delivery teams related to solution requirements and architecture.

The Architect will translate business solutions and needs into a technical vision. The Solution Architect may build "Proof of Concepts" that the team can evaluate and build on.

Included in the role will be putting technical solutions in place for identity management and access, implement data and process integrations and develop solutions that can account for large data volumes and data privacy needs.

The scope of support and oversight includes all instances of Salesforce in our global environment and currently is three instances.

Ensure that each businesses Salesforce roadmap aligns with the enterprise standards which you develop. Ensure application development follows standard salesforce architecture and development standards.

Stay up to date with the Salesforce releases and acquisitions so they are considered as we build out our Salesforce roadmap.

Supervises configuration, development quality assurance testing and deployment of Salesforce solutions. Provides project management and oversight of major projects.

Partner with the development team to deliver projects and offer your expertise in solution design. Oversight of various Salesforce components in each of the businesses which include Sales Cloud and Salesforce Commerce Cloud our middleware Enosix.

As the Salesforce Architect you work to increase the maturity of our Salesforce use and practices.

Essential Duties and Responsibilities :

• Gain full understanding of all three Salesforce instances including where they are aligned and where there are distinct differences.
• Develop enterprise standards that can be aligned in all three instances as it is practical around architecture, data storage and security.
• Analyze business needs and collaborate on solution design and architecture. Share you deep application knowledge and awareness of emerging trends as solution alternatives are considered.

Ensure all enterprise standards are followed during development and implementation. Provide project oversight and management for larger scale projects.

Ability to work on multiple projects with a drive to meet deadlines.

• Work with the business to develop longer term roadmap that aligns with their business needs.
• Provide mentoring, coaching and delegates to Business Admins and developers.
• Work with Salesforce Admin to ensure that appropriate training document library is in place and approach to providing ongoing support and training to the businesses.

Supervise Salesforce Admins and Developers in our GSC. Coordinate and prioritize work assignments in queue from the various businesses.

Additional Job Functions : (Other Less Critical Job Activities)

• Conduct research into new applications and tools.
• Monitors support KPI's
• Facilitates meetings and follows up with actions.

Participates in hiring activities.

Embraces an environment of continuous learning and communicates new concepts, ideas and technologies.

Manages and works with the business to prioritize enhancements .

Qualifications :

To perform this job successfully, an individual must be able to perform each essential duty listed above satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and / or Experience :

• College or University in IT related discipline is preferred.
• Salesforce Certifications / Certified Salesforce Architect

Practical Work Experience Required :

• 9 years+ of experience Salesforce Platform in continuously progressing roles
• Strong deployment knowledge of Salesforce configuration, Apex Classes, Web Services and API's
• Knowledge of Integrations, 3rd party integration tools, ETL with Salesforce. Experience with Enosix middleware would be and asset.
• Experience with both Sales Cloud and Ecommerce Cloud is preferred.
• Knowledge of SFDC automations
• Strong customer service skills and orientation. High degree of flexibility in interface with customers / constituents.
• Ability to distinguish, learn and accept differences in business and end-user requirements.
• Ability to learn and expand technical knowledge and interpersonal skills.
• Highly organized with effective and cycle time sensitive time management and project management skills.
• Read, write and communicate fluently in English.
• Note : some of the experiences and time frames may overlap.

Special Knowledge and Skill :

• General knowledge and understanding of sales operations.
• Super User knowledge of the Salesforce application software, including its functions & capabilities.
• Ability analyze, evaluate and resolve problems.
• Proactive, detail oriented, analytical, customer focused, etc.
• Strong office skills, Excel, Word, PowerPoint.
• Strong communication skills. Strong presentation skills
• Good Negotiating Skills with the ability to influence through education and information sharing.
• Ability to work in a team and collaborative environment
• Working outside standard hours is sometimes required in a Global Business environment.

Certificates, Licenses, Registrations :

Salesforce certifications : Salesforce Administrator, Salesforce Developer, Salesforce Architect

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.