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IT Service Desk Technician

VirtualVocations
Lakewood, Colorado, United States
Full-time

A company is looking for an IT Service Desk Technician.Key Responsibilities : Provide first-line response for users requiring IT help desk assistanceEscalate more complex issues to appropriate team membersTrack issues from open tickets to resolution using the help desk management systemRequired Qualifications : Experience in an IT help desk environmentStrong Knowledge of IT Systems and ITIL StandardsExperience with Active Directory, Microsoft Exchange, Microsoft AzureAbility to work additional hours, any shift, and on-call shifts if neededMust be able to self-manage

5 days ago
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