Job Summary
The Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities
- Customer Service Representative greets members, prospective members and guests, providing exceptional customer service.
- Handle all front desk related activities including :
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to member’s accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club.
Qualifications / Requirements
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude!
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- Must be 18 years of age or older.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
Other
- Employee Recognition Program
- Advancement Opportunities
Check us out on LinkedIn at :
Customer Service Representative - P C License
A company is looking for a Customer Service Representative to handle customer inquiries and policy changes. Key Responsibilities:Takes general incoming calls and places outbound calls as necessaryProcesses and replies to Customer Service emails as part of daily dutiesTakes payments for policies and ...
Customer Service Representative
Customer Service Representative greets members, prospective members and guests, providing exceptional customer service. Customer Service Representative. Customer service background preferred. Exceptional customer service skills; able to interact in a positive and professional way with members and co...
Customer Service Representative
The Customer Service Representative is responsible for answering phones, providing service to the customer, including. Answer customer service phone lines:. Answer Customer Service telephone calls in a timely, courteous, and professional manner. Act as a liaison between customers, sales representati...
Customer Service Technical Representative
Zero-Max is currently recruiting for a Customer Service Technical Representative who will provide a high level of technical service along with pricing, delivery, quotations, returns, credits and product information in a timely and professional manner. Experience in a manufacturer's technical or ...
Customer Service Representative opener
Customer Service Representative greets members, prospective members and guests, providing exceptional customer service. Customer Service Representative. Customer service background preferred. Exceptional customer service skills; able to interact in a positive and professional way with members and co...
Remote Customer Service Representative
As a Customer Service Representative, you will help drive the continued success by providing reliable and impeccable preventive maintenance service. We're looking for a Remote Customer Service. Provide excellent customer service and demonstrate a passion for helping others. You will act as a trusted...
Customer Service Sales Representative Remote
Sales or customer service experience is advantageous but not mandatory. A strong desire to help others: provide valuable advice and services. ...
Healthcare Customer Service Representative - Work From Home
Thoroughly and efficiently gather customer information, assess and fulfill customer needs, and educate customers where applicable regarding products and services. In this role, you will take your exemplary customer service skills, patience, understanding, and compassion to answer inbound phone calls...
Member Services Representative - Opener
Strong customer service skills. Schedule member services: tanning, etc. Facilitate payment of member services in accordance with company procedures. Know club facility, services, and schedules. ...
Customer Service Representative (morning shifts 6am-2pm Monday - Friday)
Customer Service Representative greets members, prospective members and guests, providing exceptional customer service. Customer Service Representative. Customer service background preferred. Exceptional customer service skills; able to interact in a positive and professional way with members and co...