Customer Success Manager - San Francisco

Odoo ERP system is enterprise resource planning software used company-wide for the management of business processes. Odoo provides seamlessly integrated functional business apps called Odoo apps that form an ERP solution.

Our unique proposition of integrated apps that work seamlessly together allows users to automate and track everything they do.

The open-source development model of Odoo has allowed us to leverage thousands of developers and business experts to build the world's largest ecosystem of fully integrated business apps.

Odoo has become a global network with more than 12+ million users and partners in more than 120 countries, and we continue growing with 2000+ daily downloads.

We are growing fast and need to hire faster.

Users of the Product

12,000,000

Company Growth

60% Year over year

Company Maturity

Profitable

We are currently searching for a highly motivated candidate to

join our Customer Success Team in San Francisco!

Team Size

15 people

To get the best candidate experience, please consider applying for a maximum of 3 applications within 12 months to ensure you are not duplicating efforts.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship responsibilities for employment visas at this time.

What we expect

This is a hybrid (40% remote and 60% onsite) role in San Francisco, CA.

Odoo is seeking to significantly expand its vibrant and innovative sales teams. Apply to work within an organization that values independence, flexibility, and personal growth.

The Customer Success Team is helping customers across North America streamline their business processes with Odoos integrated software solutions.

This is an opportunity for people who are excited to work at the intersection of software and business. Youll learn the value that software can provide across a variety of verticals and how Odoos diverse suite of apps (over 50!) can be used to alleviate company needs.

We expect the candidate to be proactive and have a "get it done" spirit.

Responsibilities

• Contact customers currently using Odoo
• Analyze clients' business operations and drive adoption
• Execute all phases of a subscription renewal plan
• Build and maintain relationships with clients
• Empathize with customer needs
• Be part of the entire sales cycle

Must Have

• Bachelor's Degree or higher
• Passion for software products
• 1-2 years experience in sales
• Proficiency in g-suite applications preferred
• Excellent communication skills
• Fluent in English or French

Nice to Have

• Experience with ERP
• Experience in a SaaS company
• Available immediately
• Additional languages

What's great about the job?

• Great team of very smart people in a friendly and open culture.
• No silly tools to use, no rigid working hours.
• No waste of time in enterprise processes, real responsibilities and autonomy.
• Expand your knowledge of various business industries.
• Real responsibilities and challenges in a fast evolving company.

The Odoo culture

Building a company we love.

Who is your manager?

Being a team leader at Odoo.

The founder's story

From 1 to 250 employees in a few years.

What we offer.

• Healthcare, Dental, Vision, Life Insurance, FSA, HSA Matching, 401K Matching, and Commuter Benefits
• PTO (Paid-time-off), paid sick days, and paid holidays
• Employee Assistance Program; 3 X 1-hour telehealth calls with certified mental health professionals
• $100 towards a work-from-home office setup
• Evolve in a nice working atmosphere with a passionate, growing team!
• Chef-prepared lunches - snacks, fruit, and coffee / drinks on tap!
• Company-sponsored events for groups of 6+ employees

The estimated annual compensation range for this role is $70,000-$90,000 OTE (on-target earnings), with a base salary range of $50,000-$70,000.

Please note that actual salaries may vary within, above, or below this range based on factors such as education, training, experience, professional achievement, business needs, and location.

Compensation & Benefits

A full-time position

Attractive salary package

Healthcare, Dental, Vision, and more

HSA ($4800 a year)

Pre-tax Commuter Benefits

Exchange Program

Apply to a similar position

in a subsidiary of Odoo

Sponsored Events

Afterwork events, several team building activities

Trainings

12 days trainings a year and books for career development

Sport Activity

Play any sport with colleagues,

the bill is covered

Eat & Drink

Chef prepared lunches daily, Fruits, Snacks and Coffee provided

Be part of our team!

Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities and perspectives.

We are an equal opportunity employer and a pleasant and supportive place to work. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.