SALES ASSISTANT & CUSTOMER CARE COORDINATOR TRAINEE

Job Details

Job Location : Houston TX Corporate Office - Houston, TX

Salary Range : Undisclosed

Description

We are seeking a diligent and proactive Sales Assistant and Customer Care Coordinator Trainee to join our team. The ideal candidate will be highly organized, detail-oriented, and capable of multitasking.

Sales Assistant :

• Support the sales team with administrative and some transactional tasks.
• Coordinate with the sales team to ensure timely follow-up on leads and customer inquiries.
• Distributes Monthly Price Adjustments Letters to Customers (coordinated by Product Managers)
• Assists the Account Managers with Call Reports and our Central Repository.
• Assist in Summarizing Contracts and tracking expiration dates and other key elements.
• Coordinates and Maintains Customer Contact Lists with the Account Managers.
• Responsible for Maintaining the Competitive Intelligence Matrix and share positions by customers by producer.
• Works with the Market Communication Manager to target specific market

segment-specific communications (mailouts) as needed.

• Assist the Account Managers with planning and scheduling customer events and conferences.
• Generate sales reports and analytics as needed to support decision-making processes.
• Coordinate freight rate requests on behalf of the account managers.
• Supports Account Managers with Customer Profile research and end-use application verification by customers.

Customer Care Coordinator Trainee

The Customer Care Coordinator Trainee works closely with the Customer Care Team and develops as a back-up Customer Care Coordinator.

On a Day-to-Day basis, the ALTIVIA Customer Care Trainee will :

• Drives the Clean-up of Customer Master information in Chempax.
• Maintains Account Assignment and Market Segment Designations, in Chempax on behalf of Account Managers.
• Will assist in updating and organizing the repository for our Customer On-Boarding Process. This will include coordination of missing information with the Customer Care Team and the Account Managers.
• Learns the Order to Cash Process and supports some order placement transactions.
• Receive and enter incoming order requests from customers or the Customer Care Manager.
• Helps track carrier performance and report KPIs to Supply Chain & Logistics
• Supports multiple customer care tasks as needed.
• Administrative duties with little or no supervision

Qualifications

• Bachelor's degree or 1-3 years Customer Service experience within the Chemicals Industry preferred.
• Excellent communication skills both verbal and written.
• Ability to work effectively in a team environment and good interpersonal skills.
• Strong team player who performs well in a fast-paced work environment
• Critical thinker with ability to identify and resolve problems in a timely manner.
• Team player with strong verbal and written communication skills
• Must be well organized and detail oriented.
• Strong, intermediate knowledge of MS Office & Excel
16 days ago