Production Support Engineer

Title : Production Support Engineer

Location : Hybrid in Dallas , TX or Buffalo Grove, IL

Duration : 12 Months + Extension or Conversion to FTE ( Remote for only 10+ Years of experience consultants)

Visa : No H1B

Interview : 2 Videos

LinkedIn : Need updated LinkedIn with profile pic.

Internal notes :

The ideal candidate : grew up as a developer, spent time in DataPower, can troubleshoot, do production support, available for on-call rotation, good communication

looking for someone who has the right attitude and aptitude for trouble shooting. the position itself is 24x7 on call support- on rotating shift, once a month for the whole week.

your phone is on pager and rings when there is issue - you are expected to join ASAP to fix problem

ideal candidate should be technically sound, but able to drive a call when they join the call. be able to direct people on wat to do to fix the problem.

if problem is outside the application- someone with a commanding presence on the call.

very technically strong so he can convince other team members to take approach they are trying to resolve. someone with good grasp on tech stack, able to trouble shoot with Splunk, app dynamics, someone who can quickly find needle in hay stack problems.

• 7+ years of experience, good in single in one tech stack
• Product support experience is a must.
• APIC, DataPower, APIMB, and Microservices, Java. One or the other.
• failover , load balance etc ; which are required for this role.
• Looking for general knowledge on how you handle security management certification protypes this will be a day-to-day procedure;

they maintain and manage certs.

• Triaging will be supporting certification issues, and other areas that are located in APIC
• DataPower, APIMB, etc.
• Support product post deployment
• Regular business hours + each member being on call 24 / 7 every 3 weeks
• OT will be provided
• Candidate must be willing to support 24X7
• They will carry a pager.
• If there is a production issue they are still required to jump on the call even if they are not on-call support that week.

HR Job Description :

Minimum 7 years of experience in application support role or application development.

Support experience of a minimum of two of the following technologies IIB, DataPower, APIC,

Experience in designing, developing services and supporting using DataPower and APIC service components

Must have lead experience of handling project independently and leading project task end to end.

Must be strong with XML and related technologies like XSL, XPath, XQuery, XSLT

Strong Working knowledge of IIB / IBM WebSphere Message Broker, IBM WebSphere MQ, working with Eclipse.

Must have experience of DataPower services like multi-protocol gateways, web service proxies, firewalls

Must have knowledge on SSL Handshake, DataPower proxy profile.

Must have knowledge on DataPower deployment policy, UCD, SVN and GITHub

Ability to understand infrastructure design documents and be able to use them to develop necessary policies, scripts and code on DataPower

Experience in Design multiple services based on different standards for REST, web services, data integration techniques, messaging, and transformation engines and non-standard services (APIs).

Develop and Troubleshoot message translation related issues while communicating with backend (JSON to SOAP / SOAP to JSON).

A good understanding and experience of REST APIs and / or

Proficiency with API protocols and schemas such as SOAP and REST

Must have Troubleshooting experience in IBM DataPower and IIB from end to end.

Experience working with SOAP / REST based Web Services and testing tool like SOAPUI.

Strong UNIX / LINUX experience

Creating and Publishing API's in APIconnect.

Knowledge on Java, Monitoring tool like Splunk and AppDynamics is an added advantage.

Good communication skills, organized, multi-tasking, assertiveness are skills that will help being successful on this role.

Customer service orientation

Fast learner

Fast context switching

Day to Day :

will be App support-NOT development

25% code changes

75% troubleshooting / analysis

5208 Windsor Ln, Copper Canyon, Texas, 75077