Customer Service Representative I (Temporarily Remote – Onondaga, NY) – Maximus – Burlington, VT

Job title : Customer Service Representative I (Temporarily Remote Onondaga, NY)

Company : Maximus

Job description :

Maximus is currently looking for a Customer Service Representative to join our growing team. This position is responsible for providing face-to-face and telephonic enrollment and outreach services to New York Medicaid recipients.

Currently, this position operates temporarily remote in Onondaga County, with an unspecified timeline for transitioning to on-site duties.

What you will receive :

• Starting pay : $16.90 / hour
• 401(k) retirement savings
• Paid time off (PTO)
• Holiday pay

Essential Duties and Responsibilities :

• Foster strong customer relationships, monitoring their engagement and progress.
• Collaborate regularly with customers to attain program goals and sustain eligibility for services.
• Conduct workshops and deliver various training services to customers.
• Demonstrate substantial program knowledge, assisting customers through multiple phases of the application process, from enrollment to benefit allocation.
• Aid customers in accessing services aligning with program objectives, including educational / vocational training, medical support, childcare, transportation, mental health services, legal aid, and related needs.
• Follow up with customers to ensure their needs are met and address any queries or concerns.
• Collaborate with team members, providing expertise and assistance in resolving participant issues.
• Maintain accurate and timely case notes for all customer interactions and document related activities.
• Share updates on outreach and engagement efforts with project staff.
• Report identified barriers hindering customer engagement with the Provider to project staff.
• Conduct face-to-face and telephonic outreach and enrollment services, including education on managed care options and public health programs to clients at LDSS / HRA offices.
• Assist clients with the enrollment / transfer / disenrollment process.
• Interface and maintain professional and positive relationships with HRA / LDSS county staff and clients.
• Conduct appointments to assist CYES Program eligible consumers to complete their Medicaid application.
• Assist Call Center Operations and other departments as determined by project management to meet business needs.
• Assist processing units within the Outreach department as determined by project management to meet business needs.
• Maintain updated knowledge of the New York Medicaid Choice Project.
• Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template.
• Perform other duties as assigned by project management to meet business needs.

Minimum Requirements :

• High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
• Experience working with MS Office applications (Excel, PowerPoint & Word).
• Prior work experience in customer service, data entry, and / or data processing.

Home Office Requirements :

• Candidates must have their own laptop / computer equipment with Windows 10 Operating System or above.
• Reliable high-speed internet service.
• Minimum 20 Mbps download speeds / 50 Mbps for shared internet connectivity.
• Minimum 5 Mbps upload speed.

Expected salary : $16.90 per hour

Location : Burlington, VT

Job date : Sun, 28 Apr 2024 22 : 30 : 14 GMT

Apply for the job now!

If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information.

J-18808-Ljbffr

Remote working / work at home options are available for this role.