Do you have at least 2-3 years experience in a customer service call center? CornerStone Staffing has partnered with an established insurance company who is seeking candidates with computer proficiency, excellent written and verbal communication, and a passion for helping others! Come apply and let us help you get your foot in the door with your next career!!
Job Title : Customer Service Representative (temp to hire)
Location : Dallas, TX (on-site)
Pay : $19.00
Schedule : Monday - Friday, flexible to work a shift between 8am to 7pm
Job Description :
Customer Service Representative will serve customers by determining requirements, answering inquiries, resolving problems and fulfilling requests.
Handle customer inquiries through incoming calls and emails
Manage and resolve customer complaints through problem identification and escalation of priority issues
Provide customers with product and service information
Process orders, forms and applications
Route calls to appropriate resources
Update job knowledge by participating in educational opportunities
Enhance company brand by exploring opportunities to add value to job functions and processes
Cross train for basic knowledge of other company departments
Train other Customer Service Representatives on new systems and functions
Assist management on various projects as needed
Act and perform as a leader amongst other representatives in department contributing to a collaborative environment
Requirements :
2 to 3 years experience in a call center
High School diploma or equivalent
Proficient in Microsoft applications
Customer focused with the ability to analyze and solve problems
Strong written and verbal communication skills along with active listening
Ability to multi-task, set priorities and manage time effectively
Application Process Includes :
Skills Testing
Drug testing
Background check
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